At a Glance
- Tasks: Lead engineering for customer platforms, focusing on Salesforce and digital technologies.
- Company: Join a forward-thinking company dedicated to innovation and customer experience.
- Benefits: Generous salary, employee energy allowance, comprehensive healthcare, and flexible holiday options.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Shape the future of customer platforms and drive impactful engineering strategies.
- Qualifications: Proven leadership in software engineering and experience with CRM platforms like Salesforce.
The predicted salary is between 80000 - 100000 £ per year.
The Head of Engineering for Customer Platforms is accountable for the end‑to‑end engineering capability, delivery performance and technical health of customer platforms across digital, CRM (including Salesforce), integration and contact centre technologies. The role ensures secure, scalable and resilient platforms that enable growth, improve customer experience and reduce cost to serve, while embedding strong engineering ownership within domain‑aligned teams, with a particular focus on maximising the value of Salesforce and associated platforms.
Responsibilities
- Define and own the engineering strategy for Customer Platforms, including Salesforce, aligned to business and product goals.
- Translate enterprise and retail strategy into actionable engineering roadmaps across digital, CRM (Salesforce) and integration domains.
- Provide clear technical direction within agreed architectural guardrails, including Salesforce architecture and ecosystem.
- Balance investment across innovation, resilience, simplification, and regulatory obligations, including Salesforce optimisation.
- Own predictable and high quality delivery across digital, CRM (Salesforce) and integration domains.
- Ensure strong engineering practices that enable frequent, safe releases across all platforms including Salesforce.
- Monitor and improve delivery metrics, quality indicators and platform reliability across Salesforce and broader customer platforms.
- Remove systemic impediments that impact pace, quality or cost across engineering and Salesforce delivery.
Qualifications
- Significant demonstrable experience in software engineering with proven experience leading multi‑team engineering functions.
- Experience owning large‑scale customer or digital platforms, including CRM platforms such as Salesforce.
- Proven delivery of transformation programmes within enterprise environments.
- Experience managing budgets, vendors and cross‑functional stakeholders.
- Strong strategic leadership across cloud platforms, CRM ecosystems (including Salesforce) and digital integration layers.
- Ability to define engineering strategy aligned to business outcomes.
- Deep understanding of DevOps, CI/CD, automation and reliability engineering.
- Commercial acumen and governance awareness.
- Capability to lead senior managers and build high‑performing teams.
- Degree in Computer Science, Engineering or related discipline, or equivalent leadership experience in technology.
Technical Skills
- Design, integrate and operate AI‑enabled solutions within enterprise environments, including prompt‑driven workflows, retrieval‑augmented systems and AI agents, with awareness of integration into platforms such as Salesforce.
- Apply structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
- Prepare and manage data used in AI workflows and take responsibility for the responsible life‑cycle of AI features from experimentation through deployment and continuous improvement, including alignment with Salesforce data models where relevant.
- AWS, Salesforce or relevant cloud architecture certifications are a plus.
Benefits
- Generous market salary
- 15% Employee Energy Allowance exceeding the government price cap
- Comprehensive pension plan
- Fully‑funded company‑healthcare plan
- 25‑day holiday allowance, plus public holidays, with the option to purchase up to 5 extra days
- Flexible benefits such as tech treats, eco‑friendly car leases and travel insurance
Head of Engineering (Salesforce) in Windsor employer: Centrica Plc
As the Head of Engineering for Customer Platforms, you will join a forward-thinking company that prioritises innovation and employee well-being. With a generous salary, comprehensive benefits including a fully-funded healthcare plan, and a strong focus on professional growth, this role offers an exceptional work culture that values collaboration and technical excellence. Located in a dynamic environment, you'll have the opportunity to lead transformative projects while enjoying flexible benefits that cater to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Engineering (Salesforce) in Windsor
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in a role you’re aiming for. We all know that sometimes it’s not just what you know, but who you know!
✨Show Off Your Skills
Don’t just talk about your experience; show it! Create a portfolio or a personal website where you can showcase your projects, especially those related to Salesforce and engineering. We want to see what you can do, so let your work speak for itself!
✨Ace the Interview
Prepare for those interviews like it’s a big exam! Research the company, understand their tech stack, and be ready to discuss how you can contribute to their engineering strategy. We love candidates who come in with ideas on how to optimise platforms like Salesforce.
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a simple gesture that shows your enthusiasm for the role. Plus, it keeps you fresh in their minds. We appreciate candidates who take that extra step!
We think you need these skills to ace Head of Engineering (Salesforce) in Windsor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Engineering role. Highlight your experience with Salesforce and any large-scale customer platforms you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about engineering and how you can contribute to our customer platforms. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate your impact in previous roles, especially in areas like delivery performance and engineering strategy.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Centrica Plc
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce and its ecosystem. Be prepared to discuss how you've optimised Salesforce in previous roles, and think about specific examples where you've improved customer experience or reduced costs using the platform.
✨Showcase Your Leadership Skills
As a Head of Engineering, you'll need to demonstrate your ability to lead multi-team functions. Prepare to share experiences where you've successfully managed cross-functional teams, tackled challenges, and delivered transformation programmes in enterprise environments.
✨Align Engineering Strategy with Business Goals
Be ready to talk about how you can translate business and product goals into actionable engineering roadmaps. Think of examples where you've defined an engineering strategy that directly contributed to business outcomes, especially in relation to CRM and digital platforms.
✨Emphasise Your Technical Acumen
Brush up on your knowledge of DevOps, CI/CD, and automation practices. Be prepared to discuss how you've implemented strong engineering practices in the past, ensuring frequent and safe releases across platforms, particularly Salesforce.
