At a Glance
- Tasks: Manage tenant relationships and support social housing projects in Wigan.
- Company: Join a family of brands committed to a greener future.
- Benefits: 25 days leave, performance bonuses, healthcare, and flexible rewards.
- Other info: Full-time role with a supportive team and excellent career development.
- Why this job: Make a real impact in communities while growing your career.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.
Your role will involve:
- Managing tenant complaints
- Visiting customers in their own homes
- Assisting with the management of our installs and service programme across our social housing portfolio
- Assisting our operational management team and planners, in gaining access to properties and making contact with tenants
- Managing client relationships and working with them on access procedures, installation programmes and community engagement
- Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
- Upholding PH Jones and British Gas company standards and policies at all times
Here’s what we’re looking for:
- Social Housing or housing experience desired
- Great organisational skills are required, including knowledge of Microsoft Office
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confidence in your dealings with both internal and external stakeholders
- A working knowledge and understanding of contract parameters and their implications
- An in-date driving license with no more than 6 points
- An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service
We also offer:
- 25 days annual leave + bank holidays
- Performance related Quarterly Bonus against KPI’s
- Company matched contribution Pension Scheme
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits – offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
Tenant Liaison Officer in Wigan employer: Centrica Plc
At PH Jones, we pride ourselves on being more than just an energy company; we are a family dedicated to creating a greener and fairer future. Our supportive work culture prioritises employee well-being and growth, offering comprehensive benefits such as a fully funded healthcare plan, generous annual leave, and performance-related bonuses. Join us in Wigan, where your role as a Tenant Liaison Officer will not only make a meaningful impact in the community but also provide you with the opportunity to thrive in a dynamic and caring environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Wigan
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll need to be clear and empathetic. Try role-playing with a friend or family member to get comfortable discussing tenant needs and concerns.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed projects or handled customer complaints in the past. This will demonstrate your ability to juggle multiple tasks effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Tenant Liaison Officer in Wigan
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting tenants.
Tailor Your CV:Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight any relevant experience in social housing or customer service, and don’t forget to mention your organisational skills!
Be Clear and Concise:Keep your written application clear and to the point. Use simple language and avoid jargon. We appreciate attention to detail, so make sure there are no typos or grammatical errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with PH Jones!
How to prepare for a job interview at Centrica Plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer. Familiarise yourself with the social housing sector, especially in Wigan. Research PH Jones and their mission to make social housing greener. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Empathy
As a Tenant Liaison Officer, empathy is key. Prepare examples from your past experiences where you've successfully managed tenant complaints or supported customers. Highlight your ability to connect with diverse individuals and how you’ve made a positive impact in their lives.
✨Demonstrate Organisational Skills
Since the role requires great organisational skills, be ready to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised, especially when juggling multiple responsibilities like managing installations and client relationships.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face in the Wigan area, or how success is measured for this role. This shows that you’re not just interested in the job, but also in contributing positively to the team and community.
