At a Glance
- Tasks: Engage with customers, promote energy solutions, and drive sales in a dynamic environment.
- Company: Join British Gas, a leader in sustainable energy solutions.
- Benefits: Flexible work-from-home options, competitive salary, and performance bonuses.
- Other info: Supportive culture that values diversity and personal growth.
- Why this job: Be part of a mission to create a greener future while developing your career.
- Qualifications: Experience in sales or customer service, excellent communication skills, and adaptability.
The predicted salary is between 29416 - 29416 € per year.
Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.
Location: Stockport
Flex First: Work from home 4 days per week with every Wednesday in office
Bonus: OTE is £1k per month based on KPI achievement. Basic salary is £29,416
Department opening hours: 8am - 7pm Monday - Friday with 1 Saturday in 3 at 9am - 5pm
Please provide a CV & Supporting Statement with your application.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty. This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialized lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Key Accountabilities:
- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Customer Engagement: Conduct professional, persuasive, and clear communication with prospective and existing customers over the phone.
- Adaptability: Quickly absorb new product knowledge, campaign scripts, and regulatory information for each project.
- Target Achievement: Consistently meet and exceed daily and weekly sales, lead quality, and productivity targets (KPIs).
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
Required Skills:
- Experience: Experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Heating Installation - Contact Sales Agent in Stockport employer: Centrica Plc
At British Gas, we pride ourselves on being more than just an energy company; we are a community dedicated to creating a greener future. Located in Stockport, our flexible work culture allows you to thrive with the option to work from home four days a week, while also providing robust support for your personal and professional growth. With competitive bonuses and a commitment to inclusivity, we ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Heating Installation - Contact Sales Agent in Stockport
✨Tip Number 1
Get to know the company inside out! Research British Gas and their mission towards sustainability. When you understand their values, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will help you feel more confident when handling objections and pitching products over the phone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at British Gas.
We think you need these skills to ace Heating Installation - Contact Sales Agent in Stockport
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your relevant experience in direct sales or customer retention, and don’t forget to showcase your communication skills. Tailor it to reflect how you can contribute to our mission of energising a greener future.
Write a Strong Supporting Statement:This is your chance to shine! Use your supporting statement to explain why you're passionate about energy efficiency and how your skills align with the role. Be specific about your achievements and how they relate to the key accountabilities listed in the job description.
Show Your Personality:We’re looking for people who can bring their authentic selves to work. Don’t be afraid to let your personality shine through in your application. Share your enthusiasm for sustainability and how you can engage customers effectively over the phone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Centrica Plc
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products you'll be selling, like boilers, heat pumps, and solar panels. Familiarise yourself with their benefits and how they contribute to energy efficiency and sustainability. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal communication skills. Try role-playing with a friend or family member, focusing on being clear, persuasive, and engaging. Remember, active listening is just as important, so be prepared to demonstrate that you can understand and respond to customer needs effectively.
✨Prepare for Objections
In sales, you'll often face objections from customers. Think about common objections related to energy products and prepare your responses. Show that you can handle rejection gracefully and maintain a positive attitude. This resilience will impress your interviewers and demonstrate your suitability for the fast-paced environment.
✨Show Your Passion for Sustainability
British Gas is all about creating a greener future, so let your passion for sustainability shine through during the interview. Share any personal experiences or interests related to energy efficiency or home improvements. This will not only make you stand out but also align you with the company's mission and values.
