At a Glance
- Tasks: Deliver outstanding support to customers via phone, web chat, and email.
- Company: Join Dyno-Rod, a leader in customer operations with a supportive team.
- Benefits: Enjoy a competitive salary and a flexible hybrid working environment.
- Other info: Part-time hours with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
The predicted salary is between 14640 - 14640 € per year.
Dyno-Rod is recruiting an experienced Customer Operations Agent to join our Customer Operations team. This is a part-time position (20 hours per week), working evenings (5pm–9pm) across 5 evenings out of 7, including rota’d weekends. You’ll deliver outstanding support to new and existing customers and clients across phone, web chat and email. You’ll handle billing enquiries, service requests and complaints fairly and effectively, working to internal and contract‑specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
At a glance
- Salary: £14,640.52 per annum
- Hours: Part‑time, 20 hours per week
- Shift pattern: 5pm–9pm, 5 evenings out of 7 (rota’d weekends)
- Location: Hybrid (working from home, and the Stockport office if required)
- Benefits: Company benefits package
What you’ll do
- Understand and anticipate customer needs to deliver high‑quality service and minimise repeat contact, ensuring customer satisfaction and loyalty.
- Utilise effective questioning techniques to route work to the correct plumbing or drainage Franchise Office, ensuring timely and accurate service delivery to the standard of each Franchise’s agreed operating service level.
- Raise jobs for National Accounts in line with individually agreed Service Instructions, ensuring adherence to Service Level agreements for engineer attendance and ensuring invoices can flow through to payment.
- Provide on‑site support to engineers, providing non‑technical guidance on the terms and conditions of cover queries and work transfers to ensure smooth operations.
- Provide comprehensive support during specified out‑of‑hours periods, resolving customer and client requirements to resolution.
- Dispatch franchise jobs to on‑call Franchisee engineers during weekends and bank holidays, ensuring adherence to escalation processes.
- Prepare, check, and share daily reports with stakeholders, adhering to pre‑agreed specifications to maintain transparency and accountability.
What you’ll bring
- Experience working in a fast‑paced office environment.
- Strong written and verbal communication skills to articulate information clearly and concisely.
- Commitment to delivering results and maintaining a customer‑centric approach.
- Ability to think laterally, take initiative, and solve problems efficiently.
- Ability to prioritise and organise/plan accordingly.
- Effective customer relationship and communication skills to build and maintain strong connections.
- Excellent communication and problem‑solving skills to route unique customer interactions to internal teams for resolution.
- Ability to effectively influence and impact stakeholders to achieve desired outcomes.
- Confident using Microsoft Office applications.
- Strong numeracy and literacy skills.
Customer Operations Agent in Stockport employer: Centrica Plc
Dyno-Rod is an excellent employer that values its employees by offering a supportive work culture and a comprehensive benefits package. As a part-time Customer Operations Agent, you will enjoy the flexibility of hybrid working, allowing you to balance your professional and personal life while contributing to a team dedicated to outstanding customer service. With opportunities for growth and development within the company, you'll be part of a dynamic environment that prioritises employee satisfaction and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Agent in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dyno-Rod. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Customer Operations Agent role.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly. Use examples from your past experiences to highlight how you've effectively handled customer queries and complaints.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Operations Agent in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Agent role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role requires strong written and verbal communication, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can articulate information effectively, so let your writing shine.
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centrica Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Agent role. Familiarise yourself with the key responsibilities, such as handling billing enquiries and service requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires strong written and verbal communication skills, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer issues or articulated information clearly. Practising these examples will help you feel more confident during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet and solve problems efficiently. The interviewer will want to see how you handle challenges, so come prepared with a couple of solid examples that highlight your lateral thinking and initiative.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might ask about the team dynamics, how success is measured in the role, or what the training process looks like. Thoughtful questions can leave a lasting impression.
