At a Glance
- Tasks: Engage with customers, promote energy solutions, and drive sales in a dynamic environment.
- Company: Join British Gas, a leader in sustainable energy solutions.
- Benefits: Flexible work-from-home options, competitive salary, and comprehensive benefits package.
- Other info: Supportive culture focused on personal growth and community impact.
- Why this job: Be part of a team making a real impact on the planet's future.
- Qualifications: Experience in sales or customer service, excellent communication skills, and adaptability.
The predicted salary is between 29416 - 29416 € per year.
Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer.
We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon footprint.
Location: Stockport
Flex First: Work from home 4 days per week with every Wednesday in office
Bonus: OTE is £1k per month based on KPI achievement. Basic salary is £29,416
Department opening hours: 8am - 7pm Monday - Friday with 1 Saturday in 3 at 9am - 5pm
Please provide a CV & Supporting Statement with your application.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty.
This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialized lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Key Accountabilities:- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Customer Engagement: Conduct professional, persuasive, and clear communication with prospective and existing customers over the phone.
- Adaptability: Quickly absorb new product knowledge, campaign scripts, and regulatory information for each project.
- Target Achievement: Consistently meet and exceed daily and weekly sales, lead quality, and productivity targets (KPIs).
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
- Experience: experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
Benefits:- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Childcare
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee stock ownership plan
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Transport links
- Work from home
Contact Sales Agent in Stockport employer: Centrica Plc
At British Gas, we pride ourselves on being more than just an energy provider; we are a family of brands dedicated to creating a greener and fairer future. Our flexible work culture allows you to thrive with a hybrid model, working from home four days a week while enjoying the camaraderie of in-office collaboration every Wednesday. With a strong focus on employee growth, comprehensive benefits, and a commitment to sustainability, we empower our team members to find purpose and passion in their roles, making us an exceptional employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Sales Agent in Stockport
✨Tip Number 1
Get to know the company inside out! Research British Gas and its mission to power a greener future. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! You’ll be on the phone a lot as a Contact Sales Agent, so rehearse how you’d introduce yourself and engage customers. Make it sound natural and enthusiastic – remember, you’re selling not just products, but a vision for a sustainable future!
✨Tip Number 3
Be ready to adapt! The role involves switching between different campaigns and products, so brush up on your ability to pivot quickly. Think about examples from your past where you’ve successfully managed multiple tasks or adapted to new information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the digital tools we use every day at British Gas.
We think you need these skills to ace Contact Sales Agent in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Contact Sales Agent role. Highlight any direct sales or customer retention experience, and don’t forget to mention your adaptability and communication skills!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you’re passionate about energy efficiency and how your background makes you a great fit for our team. Be genuine and let your personality come through.
Showcase Your Technical Skills:Since we use CRM software, it’s a good idea to mention any relevant tech skills you have. If you’ve worked with Salesforce or similar tools, make sure to include that in your application to show you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Centrica Plc
✨Know Your Products Inside Out
As a Contact Sales Agent, you'll be promoting various energy solutions. Make sure you research and understand the products like boilers, heat pumps, and solar panels. This knowledge will help you answer customer queries confidently and demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since this role involves engaging with customers over the phone, practice your verbal communication skills. Be clear, persuasive, and professional in your responses. You might even want to prepare a few mock calls with friends to get comfortable with the sales pitch and handling objections.
✨Demonstrate Adaptability
The job requires switching between different campaigns and product lines. Prepare examples from your past experiences where you've successfully adapted to changing situations or learned new information quickly. This will show your potential employer that you're ready for the fast-paced environment.
✨Emphasise Your Passion for Sustainability
British Gas is focused on creating a greener future, so express your genuine interest in energy efficiency and sustainable technologies. Share any relevant experiences or knowledge you have about Net Zero initiatives, as this will resonate well with the company's mission and values.
