Smart Energy Trainer

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We have a great opportunity for a Smart Energy Trainer. You will play a critical role in the delivery and continuous improvement of Smart Metering Qualifications, the apprenticeship programme, and all associated Smart training and assessment requirements for Smart Energy Engineers. They are responsible for ensuring that all training is delivered in alignment with Centrica’s learning delivery principles, maintaining high standards of quality, consistency, and compliance across all programmes. This includes designing and facilitating engaging learning experiences, assessing learner progress, and providing constructive feedback to support individual development.

This is a site-based role at our Thatcham Academy. In addition to technical instruction, Smart Energy Trainers support apprentices throughout their learning journey, helping them build the knowledge, skills, and confidence required to perform effectively in real-world environments. They monitor performance closely, identify any gaps in learning, and implement appropriate interventions to ensure successful outcomes.

A key responsibility of the role is to ensure that employees experience a smooth, structured, and timely transition from training into the field following the successful completion of the apprenticeship programme. This involves preparing learners for operational demands, reinforcing safe working practices, and ensuring full competence in both technical and customer-facing aspects of the role. Ultimately, Smart Energy Trainers contribute to the development of a highly skilled workforce capable of delivering excellent service and supporting the organisation’s wider smart energy objectives.

Must hold current CMA1/MET1 and MOCOPA.

Here’s what we’re looking for:

• Responsible for the learning delivery of the SMART Apprenticeship programme ensuring employees can demonstrate competence across all aspects of the SEE role and are compliant with relevant legislation and industry codes of practice.
• Training and Assessment for Smart Energy Engineers on ACS, MOCoPA and all mandatory requirements on the job role.
• Delivery of whole training schemes, programmes, and award schemes including the timely completion of documentation and review requirements.
• Liaise with the Delivery Team Manager and the Academy teams to ensure the Apprenticeship Programme is delivered on time and on budget.
• Provide LDM’s with relevant SEE knowledge and field experience to enable Apprentices to transition into SEE role.
• Build effective working relationships with key stakeholders across Centrica to enhance the profile of SMART and ensure quality delivery of a consistent Apprentice and Smart Energy Engineer programmes.
• Ensure HSE and legal conformance as well as actively promoting and role-modelling safety performance.
• Ensure operational and regulatory risks are managed and escalated as appropriate.
• Ensure there are adequate resources, including contingency arrangements, to deliver learning that meets employee and business needs.
• Maintain awareness of good delivery and facilitation practices and advancements that can be applied to learning activities across Centrica.
• Adhere to all delivery and facilitation procedures, in particular, to promote a culture where learners are treated fairly and have equal and appropriate access to learning.
• Review learning evaluations and act on feedback to support continuous improvement of delivery and facilitation in terms of learner experience and business impact.
• Identify and take opportunities to share knowledge and skills across delivery teams and wider Learning & Development function across Centrica, globally.

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you.

Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why.

We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.