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- Tasks: Lead IT service delivery, ensuring performance and reliability while fostering collaboration.
- Company: Join British Gas, a family of brands committed to a greener, fairer future.
- Benefits: Enjoy flexible working options, a supportive culture, and a focus on well-being.
- Why this job: Be part of a mission-driven team making a real impact on sustainability and energy efficiency.
- Qualifications: Experience in translating business needs into technical solutions; familiarity with Agile and ITIL processes.
- Other info: Opportunity for growth in a diverse and inclusive environment.
The predicted salary is between 43200 - 72000 £ per year.
Time left to apply: End Date: August 19, 2025 (11 days left to apply)
Job Requisition ID: R0075923
Join us, be part of more.
We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers—one team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in communities. Here, you find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—we make it, store it, move it, sell it, and mend it.
About your team:
At British Gas, our mission is to sell it and mend it. We’ve powered the UK’s homes and businesses for over 200 years. We’re making the UK greener and more energy efficient, moving closer to Net Zero, using tech like thermostats, heat pumps, solar panels, and EV chargers to help customers reduce their carbon footprint.
Service Delivery Lead
Full-time or Part-time
About your team:
At British Gas Energy, our goal is to be Britain’s favourite energy supplier. We’re making the UK greener and more energy efficient, using innovative technology to help customers reduce their carbon footprint.
As our Service Delivery Lead, you’ll ensure IT services meet business expectations—translating technical solutions into meaningful outcomes while maintaining stability, reliability, and high performance. You’ll shape, monitor, and optimise service delivery, fostering a culture of collaboration, agility, and excellence.
Key Accountabilities:
- Lead end-to-end delivery of IT services aligned to SLAs and KPIs
- Monitor performance metrics and drive service improvements
- Act as the link between business, development, and IT operations to align goals
- Translate technical concepts for non-technical stakeholders
- Collaborate with Product Owners on ITSM processes (incident, problem, change, release)
- Identify opportunities to improve service reliability, efficiency, and user experience
- Promote a culture of learning, innovation, and proactive problem-solving
- Stay current with industry trends and frameworks (Agile, ITIL)
- Lead service transition and technology integration into BAU
- Manage escalations and risks, coordinating resolution efforts
- Support flexible working and occasional on-call duties
Requirements:
- Experience translating complex business needs into technical outcomes
- Familiarity with Agile methodologies and tools (JIRA, Azure DevOps)
- Knowledge of ITIL processes and service management
- Proficiency with monitoring tools and performance data interpretation
- Understanding of IT systems and software development lifecycle
- Strong stakeholder management and communication skills
- Passion for user-centred solutions and quality services
- Ability to guide virtual teams and maintain standards
- Analytical skills for drawing insights from data
Why apply?
We’re a people-focused company supporting diverse realities. Our total rewards offer flexibility to meet your needs and support your well-being. Discover more about why we’re a great place to work at this link.
If you’re energetic, passionate about sustainability, and eager to grow, join us to find your purpose where your voice matters, growth is non-negotiable, and your ambitions are our priority.
Help us help you. Share your information throughout our recruitment process to shape your journey.
We are Centrica
We’re a family of brands transforming how we power the planet, making, storing, moving, selling, and mending energy. United by purpose, we’re committed to a greener, fairer future powered by individuals like you.
Our Purpose
Through green products, smart energy solutions, and innovative approaches, we’re leading the energy transition. Our commitment extends beyond sustainability—creating positive change in communities. If you’re passionate about making a difference, you’ll find your why with us.
We seek diverse individuals to enrich our culture—celebrating differences, supporting flexibility, and fostering inclusion. We also prioritize fun and community, making us a great place to work.
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Service Delivery Lead employer: Centrica Plc
Contact Detail:
Centrica Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and Agile methodologies. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to the team at British Gas.
✨Tip Number 2
Network with current or former employees of British Gas, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your interview.
✨Tip Number 3
Prepare specific examples from your past experience where you've successfully translated technical solutions for non-technical stakeholders. This will demonstrate your ability to bridge the gap between business needs and IT solutions, a key aspect of the Service Delivery Lead role.
✨Tip Number 4
Stay updated on the latest tools and technologies used in service delivery, such as JIRA and Azure DevOps. Being able to discuss these tools and how you've used them in previous roles will show your readiness to hit the ground running.
We think you need these skills to ace Service Delivery Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Service Delivery Lead position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience: Emphasise your experience in translating complex business needs into technical outcomes, as well as your familiarity with Agile methodologies and ITIL processes. Use specific examples to demonstrate your skills in service delivery and stakeholder management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and your commitment to user-centred solutions. Explain why you want to work at British Gas and how you can contribute to their mission of creating a greener future.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Centrica Plc
✨Understand the Role
Make sure you have a clear understanding of the Service Delivery Lead position. Familiarise yourself with the key accountabilities and how they align with the company's mission to provide innovative energy solutions.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with ITIL processes, Agile methodologies, and any relevant tools like JIRA or Azure DevOps. Highlight specific examples where you've successfully translated complex business needs into technical outcomes.
✨Demonstrate Stakeholder Management Skills
Since this role involves acting as a link between various teams, be ready to share examples of how you've effectively communicated with non-technical stakeholders and managed expectations in previous roles.
✨Emphasise a Culture of Learning
British Gas values innovation and proactive problem-solving. Discuss how you promote a culture of learning within your teams and share any experiences where you've driven service improvements or embraced new industry trends.