At a Glance
- Tasks: Lead IT service delivery, ensuring performance and reliability while fostering collaboration.
- Company: Join British Gas, a family of brands committed to a greener, fairer future.
- Benefits: Enjoy flexible working options, a supportive culture, and a focus on well-being.
- Other info: Opportunity for growth in a diverse and inclusive environment.
- Why this job: Be part of a mission-driven team making a real impact on sustainability and energy efficiency.
- Qualifications: Experience in translating business needs into technical solutions; familiarity with Agile and ITIL processes.
The predicted salary is between 43200 - 72000 £ per year.
Time left to apply: End Date: August 19, 2025 (11 days left to apply)
Job Requisition ID: R0075923
Join us, be part of more.
We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers—one team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in communities. Here, you find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—we make it, store it, move it, sell it, and mend it.
About your team:
At British Gas, our mission is to sell it and mend it. We’ve powered the UK’s homes and businesses for over 200 years. We’re making the UK greener and more energy efficient, moving closer to Net Zero, using tech like thermostats, heat pumps, solar panels, and EV chargers to help customers reduce their carbon footprint.
Service Delivery Lead
Full-time or Part-time
About your team:
At British Gas Energy, our goal is to be Britain’s favourite energy supplier. We’re making the UK greener and more energy efficient, using innovative technology to help customers reduce their carbon footprint.
As our Service Delivery Lead, you’ll ensure IT services meet business expectations—translating technical solutions into meaningful outcomes while maintaining stability, reliability, and high performance. You’ll shape, monitor, and optimise service delivery, fostering a culture of collaboration, agility, and excellence.
Key Accountabilities:
- Lead end-to-end delivery of IT services aligned to SLAs and KPIs
- Monitor performance metrics and drive service improvements
- Act as the link between business, development, and IT operations to align goals
- Translate technical concepts for non-technical stakeholders
- Collaborate with Product Owners on ITSM processes (incident, problem, change, release)
- Identify opportunities to improve service reliability, efficiency, and user experience
- Promote a culture of learning, innovation, and proactive problem-solving
- Stay current with industry trends and frameworks (Agile, ITIL)
- Lead service transition and technology integration into BAU
- Manage escalations and risks, coordinating resolution efforts
- Support flexible working and occasional on-call duties
Requirements:
- Experience translating complex business needs into technical outcomes
- Familiarity with Agile methodologies and tools (JIRA, Azure DevOps)
- Knowledge of ITIL processes and service management
- Proficiency with monitoring tools and performance data interpretation
- Understanding of IT systems and software development lifecycle
- Strong stakeholder management and communication skills
- Passion for user-centred solutions and quality services
- Ability to guide virtual teams and maintain standards
- Analytical skills for drawing insights from data
Why apply?
We’re a people-focused company supporting diverse realities. Our total rewards offer flexibility to meet your needs and support your well-being. Discover more about why we’re a great place to work at this link.
If you’re energetic, passionate about sustainability, and eager to grow, join us to find your purpose where your voice matters, growth is non-negotiable, and your ambitions are our priority.
Help us help you. Share your information throughout our recruitment process to shape your journey.
We are Centrica
We’re a family of brands transforming how we power the planet, making, storing, moving, selling, and mending energy. United by purpose, we’re committed to a greener, fairer future powered by individuals like you.
Our Purpose
Through green products, smart energy solutions, and innovative approaches, we’re leading the energy transition. Our commitment extends beyond sustainability—creating positive change in communities. If you’re passionate about making a difference, you’ll find your why with us.
We seek diverse individuals to enrich our culture—celebrating differences, supporting flexibility, and fostering inclusion. We also prioritize fun and community, making us a great place to work.
#J-18808-LjbffrService Delivery Lead in Leicester employer: Centrica Plc
At British Gas, we pride ourselves on being more than just an energy company; we are a family of brands dedicated to creating a greener and fairer future. As a Service Delivery Lead, you will thrive in a collaborative and innovative work culture that prioritises employee growth and well-being, offering flexible working arrangements and a commitment to sustainability. Join us to be part of a team where your contributions matter, and where we support your ambitions in a meaningful and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead in Leicester
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughCentrica Plc's Website
Don’t forget to apply directly through Centrica Plc's website for the full-time Service Delivery Lead role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Service Delivery Lead in Leicester
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Centrica Plc. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Centrica Plc
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Centrica Plc.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Centrica Plc.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
