Senior Domain Architect - Business to Customer

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

The Senior Domain Architect holds the primary strategic technology relationships across Centrica B2C businesses, acting as a trusted advisor who shapes and maintains cross‐portfolio technology roadmaps, sets architectural direction, and identifies future capability needs. Operating with a forward‐looking, strategically focused mandate, the role establishes a clear architectural vision for the domain and ensures this vision is translated into executable direction across change initiatives. Day to day, the architect partners closely with Product and Platform engineering leaders to influence priorities, align technology decisions to business outcomes, and maintain coherence across the technology estate. They own and evolve the reference architectures, and target states, providing guidance and trade‐off analysis that informs delivery. They drive governance, manage architectural risk, and ensure alignment with security, regulatory, and strategic platform standards. The role also champions innovation, leveraging automation and AI‐enabled tooling to enhance architectural quality and accelerate design cycles, while mentoring Solution Architects and engineers to uplift capability, strengthen architectural maturity, and ensure consistent application of standards across teams.

The B2C Senior Domain Architect holds the primary strategic technology relationships across Centrica Home, acting as a trusted advisor who shapes and maintains cross‐portfolio technology roadmaps, sets architectural direction, and identifies future capability needs. Operating with a forward‐looking, strategically focused mandate, the role establishes a clear architectural vision for the B2C domain and ensures this vision is translated into executable direction across change initiatives. Day to day, the architect partners closely with Product and Platform leaders to influence priorities, align technology decisions to business outcomes, and maintain coherence across the technology estate. The role also champions innovation, leveraging automation and AI‐enabled tooling to enhance architectural quality and accelerate design cycles, while mentoring other Architects and engineers to uplift capability, strengthen architectural maturity, and ensure consistent application of standards across teams.

The role of the B2C Senior Domain Architect supports the Retail pillar succeed with its business priorities and strategic technology alignment.

• Strategic Partnering & Domain Leadership: maintaining the primary strategic technology relationships with counterparts across Centrica Home. Maintain a forward‐looking view of the B2C landscape, ensuring domain priorities remain aligned, coherent and commercially relevant.
• Cross‐Portfolio Roadmap Ownership: Shape, maintain, and continuously refine cross‐portfolio technology roadmaps for B2C brands. Ensure roadmaps reflect the Retail Technology strategy while enabling each brand’s specific propositions and operational goals. Translate this roadmap into clear, actionable guidance for change programmes, ensuring investment choices and delivery plans are architecturally sound and strategically aligned.
• Architectural Decision Support & Trade‐Off Analysis: Lead option evaluations and design assessments, articulating trade‐offs across cost, complexity, customer impact, delivery risk, strategic alignment and long‐term maintainability.
• Governance, Risk & Compliance Leadership: Act as the escalation point for design risk, ensuring decisions remain compliant with security, regulatory, and technology guardrails. Apply and promote architectural quality to maintain integrity and consistency across the domain.
• Innovation, Automation & AI‐Enabled Architecture: Continuously assess new technologies, patterns and approaches that could strengthen the B2C experience or reduce operational cost and complexity. Use automation and agentic AI tooling to accelerate analysis, design assurance, documentation and decision support.
• Coaching & Architectural Uplift: Provide strong day‐to‐day coaching to Architects and wider technologists, ensuring architectural standards, patterns and design principles are consistently understood and applied. Support the build capability within squads and platforms by sharing insights, reusable patterns and domain knowledge that raise architectural maturity.

What we need from you:

• Experience delivering solution and domain architectures across multiple projects or platforms, ideally in a consumer business.
• Strong understanding of business processes and their alignment with technology solutions.
• Excellent stakeholder management and communication skills, able to engage technical and non-technical audiences.
• Strategic thinking with the ability to plan and implement mid to long-term technology roadmaps.
• Experience with architectural governance and compliance in a large organisation.
• Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance. Bringing the ability to design and reuse prompt templates to support consistent, high quality workflow outputs, and skilled in using AI to triage, classify and analyse information within Centrica policy guardrails.
• Strong ability to recognise higher risk scenarios and escalate to governance or security as needed. Alongside this, showing proficiency in enterprise AI copilots, knowledge assistants and AI enhanced productivity tools.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.