Senior Credit & Debt Agent

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer.

We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon footprint.

About Your Role: As a Senior Credit & Debt Agent, you’ll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. You’ll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers’ needs. Working within a multiskilled team, you’ll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty. To excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too!

Important Details:

• Salary: £32,028 (37 hrs PW) + up to 16% annual bonus (paid quarterly).
• Department Hours: Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Saturday shift is mandatory with a rota day off during the week)
• Start Date: August 2025.
• Office Location: 40 Princes St, Edinburgh EH2 2BY

You’ll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Edinburgh office as part of the Grad Bay phase. Once you’ve successfully completed your probation, you’ll have the flexibility to work from home, with just one day in the office every two weeks.

What we need from you:

• Customer Service Passion: Deliver exceptional service with energy and enthusiasm.
• Time Management: Handle diverse enquiries efficiently.
• Digital Savvy: Navigate multiple complex systems.
• Communication Skills: Clear, empathetic, and calm across various channels.
• Resilience: Thrive in a fast-paced, high-pressure environment.
• Problem-Solving: Provide first-time solutions and improve processes.
• Self-Development: Continuously improve skills with our support.

Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.

Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.