At a Glance
- Tasks: Support customers with financial difficulties and resolve debt-related enquiries with empathy.
- Company: Join British Gas, a leader in sustainable energy solutions, powering a greener future.
- Benefits: Enjoy flexible work options, competitive salary, and a supportive environment for personal growth.
- Other info: Complete an online situational judgement exercise to progress your application.
- Why this job: Make a real impact while working in a culture that values inclusivity and personal development.
- Qualifications: Previous experience in credit and debt management or strong customer service skills required.
The predicted salary is between 28000 - 36000 £ per year.
Senior Credit & Debt Agent page is loaded
Senior Credit & Debt Agent
Apply locations Stockport time type Full time posted on Posted Today time left to apply End Date: September 1, 2025 (19 days left to apply) job requisition id R0075962Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We\'re energisers. One team of 21,000 colleagues that\'s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At British Gas, our mission is to sell it and mend it.
We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.
About Your Role: Senior Credit & Debt Agent – British Gas Residential EnergyAs a Senior Credit & Debt Agent, you’ll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. You’ll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers’ needs.
Working within a multiskilled team, you’ll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty.
T o excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too!
Important Details:
Salary:£32,028 (37 hrs PW) + up to 16% annual bonus (paid quarterly).
Department Hours:Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Every Saturday working is likely with a rota day off during the week)
Start Date: November 2025.
Office Location:Newbridge Lane, Stockport, England, SK1 2GT
You\'ll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Stockport office as part of the Grad Bay phase. Once you\'ve successfully completed your probation, you\'ll have the flexibility to work from home, with just one day in the office every two weeks.
What we need from you:
Customer Service Passion:Deliver exceptional service with energy and enthusiasm.
Time Management:Handle diverse enquiries efficiently.
Digital Savvy:Navigate multiple complex systems.
Communication Skills:Clear, empathetic, and calm across various channels.
Resilience:Thrive in a fast-paced, high-pressure environment.
Problem-Solving:Provide first-time solutions and improve processes.
Self-Development:Continuously improve skills with our support.
Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/britishgas
If you\'re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
We are Centrica
We’re powered by purpose
Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why.
We’re looking for people to add to our culture – not fit in with it. We\'re building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.
#J-18808-LjbffrSenior Credit & Debt Agent in Stockport employer: Centrica Plc
At British Gas, we pride ourselves on being more than just an energy provider; we are a community dedicated to creating a greener future while supporting our employees' well-being and growth. Located in Stockport, our inclusive work culture fosters collaboration and innovation, offering flexible working arrangements and comprehensive benefits that prioritise both personal and professional development. Join us to make a meaningful impact in the lives of our customers and your career, where your voice matters and your ambitions are nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit & Debt Agent in Stockport
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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We think you need these skills to ace Senior Credit & Debt Agent in Stockport
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Centrica Plc.
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Research and Reflect:Before hitting that 'apply' button on Centrica Plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Centrica Plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Centrica Plc.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Centrica Plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Centrica Plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
