At a Glance
- Tasks: Deliver high-quality support and repairs for customers' heating systems.
- Company: Join British Gas, a leader in customer service and support.
- Benefits: Competitive salary with uncapped earnings potential and excellent rewards.
- Other info: Supportive team environment with opportunities for growth and development.
- Why this job: Make a real difference by ensuring customers stay warm and comfortable.
- Qualifications: Experience with boilers, ACS qualifications, and a passion for customer service.
The predicted salary is between 47303 - 54400 £ per year.
Join our team of Service & Repair engineers to deliver high-quality support to our customers. You will play a pivotal part in British Gas’ Service Promise of same day fix for our customers.
Base Salary is £47,303 with uncapped OTE – £54,400 is a realistic expectation through our fantastic field reward scheme. Whether attending an annual service visit or a complex breakdown you will be representing British Gas in the customer’s home.
You will have plenty of support from our managers, mentors, and engineer colleagues but some of the jobs can be challenging and experience of working across an array of different boilers and central heating systems and manufacturers is essential.
Qualifications- A natural dedicated focus on providing outstanding customer experience on every visit.
- Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1).
- NVQ, C&G or equivalent in plumbing or heating.
- 3 years qualified experience of fault finding and diagnosis.
- Electrical knowledge, including wiring and fault finding on S-plan, Y-plan and combination systems and boilers.
Technical Repair Engineer in Northampton employer: Centrica Plc
At British Gas, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Technical Repair Engineer, you will benefit from competitive salaries, uncapped earnings potential, and a strong emphasis on teamwork, ensuring you have the resources and mentorship needed to excel in your role while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Repair Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Gas on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. We want to show off our skills in fault finding and diagnosis, so practice explaining your experience with different heating systems.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you’ve gone above and beyond for customers. We need to demonstrate that we’re all about delivering that outstanding experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Repair Engineer in Northampton
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills and experience in your application. We want to see how your background aligns with the requirements, especially your knowledge of different boilers and heating systems.
Customer Experience is Key:Since you'll be representing British Gas in customers' homes, emphasise your dedication to providing outstanding customer service. Share examples of how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific role of Technical Repair Engineer. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Centrica Plc
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around different boilers and central heating systems. Be ready to discuss your experience with fault finding and diagnosis, as well as any specific challenges you've faced in the past.
✨Customer Experience is Key
Since you'll be representing British Gas in customers' homes, it's crucial to demonstrate your dedication to providing outstanding customer service. Think of examples where you've gone above and beyond for a customer and be prepared to share those stories.
✨Showcase Your Qualifications
Highlight your ACS qualifications and any relevant certifications during the interview. Make sure you can explain how these qualifications have helped you in your previous roles, particularly in relation to the job you're applying for.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company culture. This shows that you're genuinely interested in the position and helps you gauge if it's the right fit for you. Consider asking about the support you'll receive from managers and colleagues.
