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For Companies At a Glance
- Tasks: Lead marketing operations and manage agency partnerships for impactful campaigns.
- Company: Join a family of brands committed to a greener, fairer future in energy.
- Benefits: Enjoy flexible rewards that support your financial, physical, and emotional well-being.
- Why this job: Be part of a passionate team driving sustainability and making a real difference.
- Qualifications: Proven experience in managing marketing budgets and cross-functional projects required.
- Other info: Your growth is our priority; we value your voice and ambitions.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We\’re energisers. One team of 21,000 colleagues that\’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.
About your team
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
We’re looking for a passionate and strategic Marketing Operations Lead to drive organic growth for our brands. Working across all UK Centrica retail brands— from British Gas, a brand rich in heritage with a bold new brand platform built for future growth, to Hive, our innovative eco-tech brand leading the way in smart home sustainability — you’ll help deliver strategic planning and the execution of marketing operations, driving a more efficient and effective way of working to our teams and agency partners.
This role involves leading the financial forecasting process for Marketing, ensuring our marketing budgets are aligned to business objectives and are built to deliver customer growth. The Marketing Operations Lead will also manage relationships with external agencies, ensuring effective collaboration and delivery of high-quality marketing services through defining a robust scope of work. This role requires strong analytical skills, attention to detail, and the ability to work within a matrix organisation to achieve marketing excellence.
About your role
We’re looking for a highly organised and collaborative marketing operations lead to manage our agency partnerships and marketing budget with precision and impact. In this role, you’ll be the go-to contact for our external agencies and vendors—overseeing scopes of work, contracts, and SLAs to ensure top-tier delivery that aligns with our goals and timelines. You’ll monitor agency performance closely, making sure KPIs are met and quality standards are upheld.
You’ll also take full ownership of our marketing budget, partnering with finance to forecast, track, and reconcile spend. From identifying variances to optimising ROI, you’ll play a key role in ensuring every pound is working hard. Your insights will shape budget decisions and be shared with leadership through clear, data-backed reporting.
This role is highly cross-functional, working closely with teams across marketing, finance, procurement, and legal to streamline operations and improve processes. You’ll also lead the development of standardised ways of working—from agency onboarding to budget tracking—ensuring efficiency, transparency, and governance at every step.
What we’re looking for
As a brilliant and experienced marketing lead, you’ll have a proven track record of:
- Lead and support cross-functional marketing projects
- Manage, forecast, and track large multi-channel marketing budgets
- Use data and insights to inform plans, optimise performance, and improve ROI
- Enhance processes and drive operational efficiency
- Build strong, collaborative relationships with senior stakeholders and agency partners
- Apply analytical thinking to evaluate marketing effectiveness and guide budget decisions
- Align marketing operations with strategic business objectives
- Ensure sound decision-making in budget governance and process management
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centrica
If you\’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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Marketing Operations Lead employer: Centrica Plc
Contact Detail:
Centrica Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Operations Lead
✨Tip Number 1
Familiarise yourself with the latest trends in marketing operations and analytics. Understanding how to leverage data for decision-making will be crucial in this role, so consider brushing up on your analytical skills and tools commonly used in the industry.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in marketing operations. Attend industry events or webinars to connect with potential colleagues and learn more about the specific challenges and opportunities within this field.
✨Tip Number 3
Prepare to discuss your experience with managing multi-channel marketing budgets. Be ready to share specific examples of how you've optimised ROI and improved processes in previous roles, as this will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 4
Showcase your collaborative skills by highlighting past experiences where you successfully worked with cross-functional teams. This role requires strong relationship management, so emphasising your ability to build rapport with stakeholders will set you apart from other candidates.
We think you need these skills to ace Marketing Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing operations, budget management, and cross-functional collaboration. Use specific examples that demonstrate your analytical skills and ability to drive operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainability and how it aligns with the company's mission. Discuss your strategic approach to marketing operations and how you can contribute to the growth of their brands.
Highlight Key Achievements: When detailing your previous roles, focus on quantifiable achievements such as successful budget management, improved ROI, or enhanced processes. This will showcase your ability to deliver results and align with business objectives.
Showcase Collaborative Skills: Emphasise your experience in building strong relationships with stakeholders and agency partners. Provide examples of how you've successfully managed cross-functional projects and ensured effective communication across teams.
How to prepare for a job interview at Centrica Plc
✨Understand the Company’s Mission
Before your interview, make sure you understand the company's commitment to sustainability and how it aligns with their brands. Be prepared to discuss how your values and experiences can contribute to their mission of creating a greener future.
✨Showcase Your Analytical Skills
As the role requires strong analytical skills, come prepared with examples of how you've used data to inform marketing decisions in the past. Highlight specific instances where your insights led to improved ROI or operational efficiency.
✨Demonstrate Cross-Functional Collaboration
This position involves working closely with various teams. Be ready to share examples of successful cross-functional projects you've led or participated in, emphasising your ability to build strong relationships with stakeholders and agency partners.
✨Prepare for Budget Management Questions
Since you'll be managing large marketing budgets, expect questions about your experience with financial forecasting and budget tracking. Prepare to discuss how you've optimised spend and ensured alignment with business objectives in previous roles.
