At a Glance
- Tasks: Prevent and investigate welfare concerns and theft in energy billing.
- Company: Join a leading energy provider committed to customer support.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers manage their energy needs.
- Qualifications: Experience in the energy sector and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Senior Debt & Revenue Protection Officer (South East)
More customers and businesses are facing affordability challenges with their energy bill payments.
As a Senior Debt & Revenue Protection Officer you will be required to prevent, detect, and investigate instances of welfare concerns and theft across our residential and business portfolios.
- Key Accountabilities
- Visiting customer premises to dynamically assess their situation and needs based upon evidence presented and lead generation.
- Identify and make safe any immediate welfare and safety concerns including metering issues.
- Conduct metering work, including inspection of metering equipment and removal of meters when required and appropriately trained to do so (Restricted to Electric Meters).
- Complete consumption assessments in instances of theft, ensure accounts are billed up to date with accurate readings and inform the customer of their balance outstanding.
- Assess customers circumstances (including their welfare) based on what information is available, consider and proceed with taking the best course of action to support, resolve and make safe each and every customer situation.
- Present all available payment options (where appropriate) to customers and support them in choosing the right option.
- Identifying customer vulnerabilities and ensuring the customer receives the right support package available to them.
- Collect customer data to ensure the customer follows the correct strategy post visit.
- Presenting your findings to our customers in a professional, assured manner.
- Delivering customer service skills – professional, upholding British Gas brand image whilst showing empathy.
- Negotiating outcomes and communicate the process to the customer.
- Managing first line complaints and knowing when to escalate.
- Promote safety and environmental policies, ensuring procedures are understood and deployed throughout the business.
- Adopt a safety-first approach for yourself, colleagues, and customers, maintaining a high standard of reporting culture.
- Use training and resources provided to recognise and de-escalate challenging scenarios.
- Ensuring customer vulnerability and ability to pay are assessed across all our customer treatments and journeys.
- Ensuring suitability for PPM in accordance with our S&RP guidance to minimise the risk of customers self-rationing or going off supply.
- Required Knowledge and Experience
- Understanding and experience of the energy industry from a technical and commercial perspective.
- Understanding of the supply licence conditions relevant to theft of energy.
- The ability to identify theft of gas and abstraction of electricity situations.
- The ability to communicate effectively at differing levels.
- The ability to display empathy and have the ability to understand the customers circumstances.
- The ability to fact find and present all solutions to the customer to allow them to make an informed decision on next steps.
- Listening skills are essential to ensure all triggers are recognised and dealt with effectively.
- Questioning skills are essential to ensure the right outcome is achieved for the customer.
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Debt & Revenue Protection Officer in London
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughCentrica Plc's Website
Don’t forget to apply directly through Centrica Plc's website for the full-time Senior Debt & Revenue Protection Officer role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Senior Debt & Revenue Protection Officer in London
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Centrica Plc. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Centrica Plc
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Centrica Plc.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Centrica Plc.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
