Installation Surveying Engineer - Retrofit Assessor

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We’re looking for an ACS qualified Installation Surveying Engineer (Retrofit Assessor) to join our NEST team, covering South Wales, North Wales and Mid Wales.

What you’ll be doing:

• Support the safe and effective delivery of the NEST Fuel Poverty Scheme, completing technical surveys, assessments and inspections to help customers improve the energy efficiency of their homes.
• Work to high standards of quality, safety, efficiency and customer satisfaction, while supporting business and personal KPIs.
• Taking first-line responsibility for safe, efficient and effective work delivery across the NEST Fuel Poverty Scheme.
• Carrying out retrofit assessments in line with PAS 2035, the specification for energy retrofit of domestic buildings.
• Providing technical support, coaching and advice to customers on energy efficiency improvements and measures.
• Completing technical home audits, Energy Performance Reports or Energy Performance Certificates, and designing heating systems that meet customer and business requirements.
• Completing technical post inspections and signing off installation work delivered through NEST.
• Completing heating surveys and final inspection sign-off visits, ensuring all work meets customer expectations and contract specifications.
• Providing enhanced retrofit advice to support each householder’s journey towards a low-carbon home.
• Completing technical assessments, supporting safe work delivery in your region and providing updates when required.
• Building strong customer relationships, resolving low-level field-related complaints and taking proactive steps to identify and address the root cause of issues.

What we’re looking for:

• Strong understanding of the health, safety, environmental and legal requirements relevant to this work.
• Valid ACS qualification (essential).
• Experience surveying properties, installing heating systems or working in a similar technical role (essential).
• Energy Awareness 6281-01 (desirable).
• Renewable Awareness 6281-02 (desirable).
• Level 3 GDA/ DEA qualification (desirable).
• Retrofit Assessor qualification (desirable).
• Oftec qualification (desirable).
• Part P / 17th edition (desirable).
• Excellent written and verbal communication skills for effective customer relationships.
• A positive approach to change, with a willingness to learn new skills and develop within the role.
• The ability to work to challenging targets and timescales.
• Confidence and credibility, with the ability to communicate clearly and concisely.
• The ability to share information and knowledge assertively, while showing empathy with customers and colleagues.
• Strong coaching skills.
• The ability to quickly adapt to new systems and processes.
• A high level of computer literacy, with confidence using technical packages.

Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.