Head of IS Engineering (Amazon Connect)

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

An opportunity to play your part: As Head of IS Engineering at Centrica, you’ll play a pivotal role in shaping how engineering supports and drives the wider business, bringing energy, pace, and clarity to a complex and ever-evolving landscape. This is a hands-on leadership role where you’ll oversee engineering delivery across operational, production, construction, and maintenance environments, creating a seamless connection between strategy and execution. Acting as a true generalist across the Engineering function, you’ll bring together multiple disciplines alongside a strong Salesforce capability, ensuring systems are robust, scalable, and aligned to real-world needs. You’ll take pride in turning complexity into simplicity, leading a team that delivers high-quality engineering outcomes while continuously improving how technology enables performance, innovation, and customer value across Centrica.

Location: UK-based hybrid role, Occasional travel to site.

Day to day:

• Lead the end-to-end delivery of engineering platforms, owning the full software development lifecycle from design through to run, ensuring solutions are scalable, reliable, and aligned to business and customer needs, with a strong integration of Salesforce capabilities.
• Drive the design and implementation of new features and enhancements, using a data-led, experimentation-focused approach to shape current and future architecture across multiple engineering disciplines and Salesforce.
• Lead, coach, and develop a high-performing team of engineering managers and senior engineers, setting clear technical direction, participating in design reviews, and building a culture of collaboration, innovation, and customer focus.
• Embed engineering excellence by continuously improving deployment, monitoring, alerting, and incident management practices, while tracking and optimising performance through meaningful engineering metrics.
• Partner closely with stakeholders and product peers to define platform and Salesforce strategy, manage communications, and ensure alignment on roadmaps, priorities, and delivery outcomes.
• Apply strong commercial and customer focus, using cost management insight to support business strategy, solve real customer pain points, and deliver measurable impact across complex, multi-service platforms.

What are the must haves:

• Demonstrated ability to influence and define how platforms integrate across a complex organisational landscape, ensuring alignment, scalability, and long-term business value.
• Hands-on experience driving innovation through hackathons and collaborative initiatives, including working with partners such as Microsoft and Datadog to bring new ideas to life.
• Deep expertise in influencing and advancing specialist engineering domains such as Security, Site Reliability Engineering (SRE), and Quality, driving best practices and continuous improvement.
• Track record of embedding a culture of experimentation, curiosity, and innovation, using new technologies and approaches to challenge the status quo and improve outcomes.

What's in it for you?

• Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment.
• Added Car Allowance program to make your commute and adventures even better.
• Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap.
• Secure your future with our comprehensive pension plan, designed for peace of mind.
• Elevate your health with our fully-funded company healthcare plan, prioritising your well-being.
• Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation.
• Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.