At a Glance
- Tasks: Provide exceptional support to customers via phone, chat, and email.
- Company: Join Centrica plc, a leader in customer operations.
- Benefits: Enjoy a company benefits package and hybrid working model.
- Other info: Flexible 20-hour work week during evenings with great team culture.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 12 - 15 € per hour.
Centrica plc is hiring a part-time Customer Operations Agent in Stockport to provide exceptional support to customers. You will work 20 hours per week, specifically during evenings, handling customer queries across phone, chat, and email. The role requires strong communication skills and a commitment to customer satisfaction.
Benefits include a company benefits package and a hybrid working model, combining remote and onsite work as necessary.
Evening Part-Time Customer Operations Specialist employer: Centrica Plc
Centrica plc is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a part-time Customer Operations Specialist in Stockport, you will enjoy flexible working hours, a comprehensive benefits package, and opportunities for growth within a dynamic team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Part-Time Customer Operations Specialist
✨Tip Number 1
Make sure to research Centrica plc and understand their values. When you know what they stand for, you can tailor your conversations to show how you fit into their culture and customer-first approach.
✨Tip Number 2
Practice your communication skills! Since this role involves handling queries via phone, chat, and email, it’s crucial to be clear and concise. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for you.
We think you need these skills to ace Evening Part-Time Customer Operations Specialist
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and provided support, so share specific examples that showcase your communication skills and commitment to customer satisfaction.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you're excited about working with us at Centrica and how your skills align with the part-time Customer Operations Specialist position.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centrica Plc
✨Know the Company Inside Out
Before your interview, take some time to research Centrica plc. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Operations Specialist, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly and confidently.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practise responding to common customer queries over the phone, chat, or email. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the team. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success and improve customer satisfaction.
