Digital Product Manager - Flex

Overview

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We\’re energisers. One team of 21,000 colleagues that\’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.

About your team

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

About your role

Centrica Home focuses on world class customer experience and highly attractive and compelling product and service propositions for our British Gas and Hive brands.

The Digital Product Manager role is pivotal for our Hive and British Gas brands to design world-class user-experiences across our digital products, working with design and engineering teams to ensure alignment with commercial goals and customer needs.

As a Digital Product Manager in our Flex Energy team, you’ll help shape innovative propositions that engage customers in the energy transition. Working alongside a Senior Product Manager, you’ll turn strategy into roadmaps, support delivery squads, and ensure customers with eco-tech such as EVs, heat pumps, solar, and batteries get real value from our products.

Responsibilities

• Support the Senior Product Manager in defining vision, strategy, and roadmaps for Flex Energy.

• Translate product vision into a roadmap that you will own and progress.

• Own and maintain product backlogs, ensuring priorities are clear and delivery squads understand the “what” and “why.”

• Drive the development of compelling digital journeys and end-to-end customer experiences.

• Collaborate with a squad of designers, engineers, analysts, and commercial teams to deliver product outcomes.

• Gather and act on customer feedback to resolve pain points and improve NPS.

• Establish and monitor product performance, support continuous improvement, and manage bug fixes.

• Keep stakeholders informed and engaged on plans, progress, and opportunities.

• Stay close to market and competitor trends to identify new ideas and use cases.

• Share best practice in product management and contribute to an open, collaborative team culture.

Qualifications

• Digital Product Management or relevant experience. Experience working cross functional product, design and tech teams.

• Strong technical skills with either web and mobile development, Salesforce experience is a plus.

• Significant experience of defining user stories, requirements, and acceptance criteria to define and scope new product features.

• Significant experience of product backlog management and feature / ticket prioritisation.

• Experience in product, digital delivery, or energy/eco-tech.

• Experience of working in agile project delivery teams.

• Strong prioritisation skills to ensure the right things are worked on in the right order.

• Excellent communication skills: whether it’s explaining complex technical architecture or articulating the benefits of the product to different stakeholders, you adapt your message to fit the audience and keep it simple wherever possible.

• Excellent problem-solving skills: you take time to understand the issue(s) and enjoy finding different solutions that make use of the available tools.

• Data-driven: you are passionate about using data to support your analysis and decision-making.

• Experience in working in cross-functional teams across large, complex organisations is a plus.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you\’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.