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- Tasks: Engage customers through sales and retention, delivering tailored energy solutions.
- Company: Join British Gas, a family of brands powering a greener future.
- Benefits: Competitive salary, flexible working options, and strong support for personal growth.
- Why this job: Be part of a mission to revolutionise energy and make a real impact.
- Qualifications: Sales experience and a customer-first mindset are essential.
- Other info: Dynamic team environment with a focus on sustainability and community.
The predicted salary is between 28000 - 32000 £ per year.
Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer.
We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon footprint.
We’re looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast-paced, target-driven role where you’ll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You’ll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products — all while delivering an excellent customer experience.
If you enjoy sales conversations, thrive in a performance environment, and want to build a long-term career with a trusted household brand, this role is for you.
Salary: £28,393 basic + monthly commission (OTE commission £500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid / work-from-home options available post-training
Hours: Monday–Friday, 9am–5pm
What you’ll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross-sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value-led solutions
- Running targeted outbound retention and win-back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high-quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we’re looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer-first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast-moving, performance-led environment
- Experience in the energy sector is advantageous, but not essential — strong sales experience is what matters most
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you.
Contact Sales Agent employer: Centrica Plc
Contact Detail:
Centrica Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent
✨Tip Number 1
Get to know the company inside out! Research British Gas and its mission to energise a greener future. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your sales pitch! Since this role is all about engaging customers, rehearse how you'd present energy solutions. Use role-playing with friends or family to build confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at British Gas. Don’t miss out on this opportunity!
We think you need these skills to ace Contact Sales Agent
Some tips for your application 🫡
Show Your Passion for Energy: When writing your application, let your enthusiasm for the energy sector shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in how we power the planet.
Tailor Your Experience: Make sure to highlight your sales experience and any relevant skills that align with the role. We’re looking for confident communicators who can adapt to customer needs, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Contact Sales Agent role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at British Gas!
How to prepare for a job interview at Centrica Plc
✨Know Your Stuff
Before the interview, dive deep into British Gas and its mission. Understand their commitment to sustainability and how they’re revolutionising energy. This knowledge will help you connect your experience in sales with their goals, showing that you’re not just looking for a job, but a purpose.
✨Showcase Your Sales Skills
Prepare specific examples from your past roles where you successfully engaged customers, handled objections, and closed deals. Highlight your ability to adapt conversations based on customer needs, as this is crucial for a Contact Sales Agent role.
✨Practice Makes Perfect
Role-play common sales scenarios with a friend or family member. This will help you get comfortable with switching between offers and presenting solutions confidently. The more you practice, the more natural it will feel during the actual interview.
✨Emphasise Customer Experience
British Gas values a high-quality customer experience, so be ready to discuss how you’ve prioritised customer satisfaction in your previous roles. Share stories that demonstrate your empathy and professionalism, as these traits are key to thriving in a performance-led environment.