At a Glance
- Tasks: Lead the stability and improvement of our trading infrastructure services.
- Company: Join a global renewable energy company committed to a sustainable future.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Other info: Dynamic role with a focus on continuous improvement and team development.
- Why this job: Make a real impact in the transition to a greener energy system.
- Qualifications: Strong ITIL knowledge and experience in Major Incident Management.
The predicted salary is between 60000 - 80000 £ per year.
We're so much more than an energy company.
We're a family of brands revolutionising how we power the planet.
One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities.
We make it, store it, move it, sell it and mend it.
We're energy movers by nature.
We're a global renewable energy trading company which helps move energy from source to use - powering businesses, homes, and societies as they transition to a new sustainable energy future.
If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.
The Head of Infrastructure Operations is responsible for the stability, resilience, governance, and continuous improvement of Centrica Energy's Trading Infrastructure services.
The role acts as the bridge between Trading, Group Technology, and external suppliers, ensuring services meet business requirements while driving operational excellence, automation, and ITIL best practices.
Location: London (Mayfair), 3 days per week on-site, with occasional travel to Aalborg and Antwerp.
Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure.
Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery.
Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management.
Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency.
Provide executive-level reporting on service health, incidents, risks, and performance.
Strong ITIL knowledge (v4 preferred) and proven Major Incident Management experience.
Strong analytical and data-driven approach to service improvement.
Accountabilities Overall service stability, performance, governance, and resilience.
Continuous improvement, compliance, and operational efficiency.
Committed to continuous improvement and team development.
A senior operational leadership role focused on ensuring reliable, well-governed trading infrastructure services while driving ITIL maturity, service excellence, resilience, and continuous improvement across Centrica Energy. you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you.
We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
Security Operations Support Lead in London employer: Centrica - CHP
At Centrica, we are more than just an energy company; we are a community dedicated to creating a sustainable future. As a Legal Counsel in Property, you will thrive in a supportive and flexible work environment that prioritises your personal and professional growth, offering opportunities to engage with innovative projects in the renewable energy sector. With a strong emphasis on collaboration and employee well-being, we ensure that your contributions are valued and that you have the resources to achieve both your career aspirations and a balanced life.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Support Lead in London
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughCentrica - CHP's Website
Don’t forget to apply directly through Centrica - CHP's website for the full-time Security Operations Support Lead role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Security Operations Support Lead in London
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Centrica - CHP. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Centrica - CHP
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Centrica - CHP.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Centrica - CHP.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
