At a Glance
- Tasks: Lead and improve our trading infrastructure for a sustainable energy future.
- Company: Join Centrica Energy, a family of brands revolutionising energy.
- Benefits: Flexible rewards, support for your well-being, and career growth opportunities.
- Other info: Be part of a supportive team that values your voice and ambitions.
- Why this job: Make a real impact in the renewable energy sector while developing your skills.
- Qualifications: Experience in Infrastructure Operations and strong ITIL knowledge required.
The predicted salary is between 80000 - 100000 £ per year.
Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it and mend it.
About your team: At Centrica Energy, our mission is to move it. We're energy movers by nature. We're a global renewable energy trading company which helps move energy from source to use - powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.
About your role: The Head of Infrastructure Operations is responsible for the stability, resilience, governance, and continuous improvement of Centrica Energy's Trading Infrastructure services. The role acts as the bridge between Trading, Group Technology, and external suppliers, ensuring services meet business requirements while driving operational excellence, automation, and ITIL best practices.
Location: London (Mayfair), 3 days per week on-site, with occasional travel to Aalborg and Antwerp.
Key Responsibilities
- Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure.
- Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery.
- Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management.
- Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance.
- Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements.
- Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency.
- Provide executive-level reporting on service health, incidents, risks, and performance.
- Lead teams and foster a culture of accountability, resilience, and continuous improvement.
Key Requirements
- Extensive experience in Infrastructure Operations and Service Management, ideally within trading or other mission-critical environments.
- Strong ITIL knowledge (v4 preferred) and proven Major Incident Management experience.
- Experience managing CMDBs, service dependencies, and operational governance.
- Excellent stakeholder management and communication skills.
- Strong analytical and data-driven approach to service improvement.
- Experience driving automation and operational efficiencies.
Accountabilities
- Overall service stability, performance, governance, and resilience.
- Effective incident resolution and root cause management.
- Delivery of accurate operational reporting and insights.
- Continuous improvement, compliance, and operational efficiency.
- Alignment between Trading and Group Technology objectives.
Leadership Profile
- Strategic thinker with strong operational execution.
- Calm and structured under pressure.
- Influential communicator and stakeholder manager.
- Ownership-oriented with a focus on outcomes.
- Committed to continuous improvement and team development.
In summary: A senior operational leadership role focused on ensuring reliable, well-governed trading infrastructure services while driving ITIL maturity, service excellence, resilience, and continuous improvement across Centrica Energy.
Why should you apply?
We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Infrastructure Operations
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughCentrica - CHP's Website
Don’t forget to apply directly through Centrica - CHP's website for the full-time Head of Infrastructure Operations role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Head of Infrastructure Operations
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Centrica - CHP. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Centrica - CHP
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Centrica - CHP.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Centrica - CHP.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
