At a Glance
- Tasks: Lead infrastructure operations and manage major incidents in a dynamic trading environment.
- Company: Join Centrica Energy, a leader in renewable energy trading.
- Benefits: Competitive salary, flexible rewards, and a supportive work culture.
- Other info: Work in a people-first organisation with excellent career growth opportunities.
- Why this job: Make a real impact on sustainable energy while developing your leadership skills.
- Qualifications: Extensive experience in infrastructure operations and strong ITIL knowledge required.
The predicted salary is between 60000 - 100000 £ per year.
Requirements
- Extensive experience in infrastructure operations and service management, ideally within trading or other mission‑critical environments.
- Strong ITIL knowledge, with ITIL v4 preferred.
- Proven major incident management experience.
- Experience managing CMDBs, service dependencies, and operational governance.
- Excellent stakeholder management and communication skills.
- Strong analytical, data‑driven approach to service improvement.
- Experience driving automation and operational efficiencies.
- Strategic thinking with strong operational execution.
- Ability to remain calm and structured under pressure.
- Influential communicator and stakeholder manager.
- Ownership‑oriented mindset with a focus on outcomes.
- Commitment to continuous improvement and team development.
Responsibilities
- Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure.
- Lead major incident management for P1 and P2 incidents, including stakeholder communications, root cause analysis, and service recovery.
- Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management.
- Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance.
- Drive post‑incident and post‑change reviews, turning lessons learned into measurable improvements.
- Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency.
- Provide executive‑level reporting on service health, incidents, risks, and performance.
- Lead teams and foster a culture of accountability, resilience, and continuous improvement.
- Act as the bridge between Trading, Group Technology, and external suppliers to ensure services meet business requirements.
- Ensure alignment between Trading and Group Technology objectives.
- Technologies
- CMDB
- Support
- ITIL
- More
We are Centrica Energy, a global renewable energy trading company helping move energy from source to use as the world transitions to a more sustainable energy future.
We are part of a family of brands revolutionising how we power the planet, with a mission to create an energy system that doesn’t rely on fossil fuels and to drive positive change in our communities.
This senior leadership role is based in London (Mayfair), with three days per week on‑site and occasional travel to Aalborg and Antwerp.
We offer total rewards designed to support our people financially, physically, and emotionally, with flexibility to choose what you need when you need it.
We are a people‑first organisation focused on sustainability, growth, and creating a workplace where your voice matters and your ambitions are our priority.
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Head of Infrastructure Operations in Harlington employer: Centrica - CHP
At Centrica, we are more than just an energy company; we are a community dedicated to creating a sustainable future. As a Legal Counsel in Property, you will thrive in a supportive and flexible work environment that prioritises your personal and professional growth, offering opportunities to engage with innovative projects in the renewable energy sector. With a strong emphasis on collaboration and employee well-being, we ensure that your contributions are valued and that you have the resources to achieve both your career aspirations and a balanced life.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Infrastructure Operations in Harlington
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Head of Infrastructure Operations in Harlington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Centrica - CHP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Centrica - CHP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Centrica - CHP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
