Franchise Standards Manager in Basingstoke, Hampshire

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

We have a great opportunity for a Franchise License Manager. To manage and maintain the franchise framework of documents (the 'Franchise System') that define the franchising requirements, including any external accreditations and governance of license renewals and non-compliance of license obligations. This role will include frequent national travel.

About the role:

• Manage the franchise licence agreements, making amendments as required and ensuring agreements are issued on time.
• Manage the licence renewals process, preparing and collating evidence to support renewal / non-renewal.
• Ownership of the remedial action process where licence conditions are not met (PILs and Breaches) maintaining accurate records, including corrective action(s) required, timeframe for remediation and monitoring remediation.
• Progress remedial actions where appropriate, engaging the relevant legal bodies.
• Management of ISO accreditations including audits (internal and franchise) to maintain accreditation.
• Management of subscriptions to professional bodies through evaluation of business case for membership.
• Owning the Franchise Operations Manual and ongoing maintenance as a key legal document allied to the Franchise Agreement.
• Owning and maintaining Technical Manuals, ensuring the content is accurate and complies with current regulations.

Customer: Enablement of efficient resolution and exacting delivery of our end to end customer commitments. Enabling the most effective framework to deliver customer needs and contractual commitments. Governance and performance management of those working on our behalf under our brands.

Colleague: Inclusive, empowering and enabling leadership ensuring our colleagues feel supported and enabled to be the best they can be for our customers. Developing a sense of priority, purpose and expectation of the standalone success of the two brands.

Commercial: Clear definition of the role both brands play internally to BG and externally across the sector. Development of our operational framework, franchise model and hero agreements. To develop both brands to a point where BG workload doesn't define the viability of the operations.

We are looking for someone who:

• Is hyper-aware of changes in the external environment and is able to articulate what those mean for the customer and the team, adapting accordingly.
• Enables agility throughout the organisation.
• Prioritises decisions based on solving customer problems and improving the customer experience, in cognisance of commercial parameters.
• Implements new ways of working that meet customers' needs and promotes customer centricity as a critical value.
• Builds diverse capability across the organisation and recognises people who demonstrate critical customer-centric behaviours.
• Develops and coaches their people to help them succeed.
• Collaborates across boundaries and seeks to understand others to achieve collective goals.
• Holds total accountability for their decisions and can defend their priorities.

Experience & Technical Requirements:

• QFP, qualified franchise professional.
• Proven experience in Legal and Contractual Law.
• Extensive experience in franchising.
• Experience in a regulated or financial services environment.
• Working knowledge of audit, QA, or other compliance functions.
• Strong report writing and presentation skills (Word, Excel, and PowerPoint).

Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.