Service Architect - (Hybrid working) in Antrim

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities.

You'll join a team modernising our platforms, strengthening cyber and operational resilience, and advancing a product-led way of working that brings engineers, data specialists and business experts together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure.

If you want to work on complex, high-impact problems using modern engineering practices, and help build reusable platforms that will shape how Centrica operates over the next decade, this is the place to do it.

The role of the Domain Architect - Services provides architectural leadership across Field Services, Installations, Planning & Despatch, Insurance Products, and Alternative Energy propositions, setting the target architecture and guiding product teams toward scalable, safe, cost-effective solutions. The role shapes technology decisions around operational and customer outcomes, ensures alignment to enterprise guardrails and strategic platforms, drives reuse over fragmentation, and supports delivery teams with pragmatic, buildable designs.

Acting as a trusted advisor to operational, engineering and product leaders, the architect brings whole-system thinking, commercial awareness, and strong coaching of solution architects to raise architectural maturity and support high-performing service operations.

Location: UK-based hybrid role, Occasional travel to site.

• Define and maintain the target architecture for Services, covering Field Services, Installations, Planning & Despatch, Insurance Products, and alternative Energy propositions.
• Ensure alignment with enterprise standards and strategic platforms used across engineer enablement, scheduling, routing, policy management, claims, and new energy services.
• Shape architectural decisions around operational efficiency, safety, engineer experience, customer outcomes and commercial performance across service journeys.
• Align to product objectives and OKRs relating to installation performance, job completion rates, SLA adherence, cost to serve, conversion, claims efficiency, and speed to market for new propositions.
• Champion reuse of strategic platforms such as Field Workforce Management, Scheduling and shared data platforms.
• Guide teams through "use vs extend vs build" decisions across installation flows, engineer enablement, stock/asset processes, and insurance lifecycle journeys.
• Ensure service-domain designs conform to enterprise guardrails covering integration, operability, safety, data protection, and regulatory responsibilities.
• Architect solutions with a whole-journey lens across booking, planning, routing, execution, completion, aftercare, and claims.
• Work closely with Field Services, Installations, Insurance and Energy product teams and engineering squads to ensure designs are pragmatic and deliverable.
• Assess total cost of ownership across scheduling platforms, mobile workforce tools, policy/claims systems, data platforms and emerging tech for new energy services.
• Act as a trusted advisor to leaders across Field Operations, Planning & Despatch, Installations, Services Commercial, Insurance, and Alternative Energy propositions.
• Coach Solution Architects and engineers working on Service-based products.
• Mentor and uplift capability across squads delivering field operations, installation journeys, insurance capabilities and alternative energy propositions.

Experience delivering solution and domain architectures across multiple projects or platforms. Strategic thinking with the ability to plan and implement mid to long-term technology roadmaps. Strong ability to recognise higher risk scenarios and escalate to governance or security as needed.

Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment!

Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap! Secure your future with our comprehensive pension plan, designed for peace of mind. Elevate your health with our fully-funded company healthcare plan, prioritising your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation!

Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!

Our priority is supporting all of the different realities our people face. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.