Centrica Business Solutions in Leicester is seeking a Team Leader to manage a Customer Resolution Agent team handling gas and electricity enquiries for business customers. You will oversee cases and complaints, using Voice, Chat and Text to communicate, ensuring quality and timely resolutions.
The role is permanent, based in Leicester, with a salary in the £35k–£43k range and excellent benefits. You will coach, develop and performance-manage the team to meet targets.
#J-18808-Ljbffr
Contact Details:
Centrica Business Solutions Recruitment Team
