Customer Service Administrator in Waltham Abbey, Essex

Job title Temprary Customer Service Administrator

Location Waltham Abbey

Hours of work Contracted 40 hours week Monday to Friday

Salary £12.21 per hour

Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years.

Main purpose of the role:

To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams.

KEY DUTIES AND RESPONSIBILTIES

• Processing sales and returns via email or phone in line with Robert Lee\’s policy
• Achieving 100% data accuracy when processing customer requests
• Communicating with clients and suppliers for information
• Contact clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure special requests are met and scheduled
• Stay up-to-date with new products and features
• To support new aspects of the business as the company evolves.

Key Performance Indicators

• All documents and processes are completed daily
• Data quality metrics not limited to:
  • Consistency
  • Completeness
  • Timeliness
  • Accuracy
  • Auditability

Technical Skills

• Familiarity with SAP is preferred but not essential
• Accurate data entry into Excel
• Excellent time management skills
• Overall awareness of Customer journey

Soft Skills

• Customer service driven.
• Resource Management.
• Ability to build rapport with an aim to resolve issues.
• Open minded (listen, share ideas etc.) and able to bring added value and innovation
• Ability to handle conflicts / problem resolution etc.
• Agility, able to adapt / respond to a constantly changing and demanding environment
• Excellent written and verbal communication skills
• To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.
• Ethics & Compliance, ability to apply and adhere to RLD value and policies

If you feel you have the relevant experience then wed love to hear from you, apply today!