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For Companies At a Glance
- Tasks: Manage order processing and collaborate across teams to enhance customer satisfaction.
- Company: Join a high-energy, fast-growing software company focused on innovation.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values initiative and process improvement.
- Qualifications: BA/BS in relevant fields with 3-5 years of experience required.
- Other info: Position is remote but candidates must be based in Europe.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary:
We are looking for a highly qualified Revenue Operations Analyst as a key member of the Finance Revenue Operations team at a high-energy, high growth software company. The ideal candidate will ensure orders are processed accurately and efficiently, collaborating across departments to resolve issues and enhance customer satisfaction. This role requires a person who is detail-oriented, performs at a high level of accuracy and efficiency, is well organized, and demonstrates ownership and initiative to accomplish goals. This position requires an energetic team player who is eager to learn, contribute to the team and has a strong desire to exceed expectations and improve processes through automation. The Revenue Operations Analyst will also lead/participate in system and process improvements.
This position is remote but we are looking for someone based in Europe and will report to the Director of Revenue Operations.
Responsibilities:
- Manage the end-to-end order processing lifecycle, including contract review, order entry, validation and RMAs.
- Ensure accurate and timely processing of customer orders in the CRM and ERP systems (e.g., Salesforce, SAP, Oracle, NetSuite).
- Monitor and resolve order/contract discrepancies, contract holds and delays.
- Collaborate with Sales, Sales Operations, Revenue Accounting, Commissions to ensure seamless order execution.
- Maintain and update customer information in all systems (Salesforce and NetSuite).
- Perform reconciliations of customer accounts and understand the historical flow of the customer transactions and invoicing history including any modifications of the contracts.
- Analyze order trends and performance metrics to identify process inefficiencies and recommend improvements.
- Support system enhancements and process automation initiatives within the order management function.
- Handle escalations and urgent requests with a focus on customer satisfaction.
Required Skills and Qualifications:
- BA/BS in Accounting, Business, Finance, Economics, or other related degree.
- 3–5 years of experience in order management, revenue accounting operations, customer service, or operations.
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP, SUMIF).
- Hands-on experience with NetSuite is required.
- Familiarity with ticketing systems (e.g., Jira) and Salesforce (SFDC) is highly desirable.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication abilities, particularly when interpreting contracts and addressing inquiries.
- Analytical mindset with a focus on proactive problem-solving and continuous improvement.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Knowledge of basic revenue recognition and international accounting principles is a plus.
- Familiarity with order-to-cash (OTC) workflows is a plus.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
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Revenue Operations Analyst employer: CENTRIC SOFTWARE
Contact Detail:
CENTRIC SOFTWARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific CRM and ERP systems mentioned in the job description, particularly Salesforce and NetSuite. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your analytical skills, especially in using Microsoft Excel. Being able to demonstrate your proficiency with pivot tables and functions like XLOOKUP will show that you're ready to tackle the data analysis aspects of the role.
✨Tip Number 3
Network with current or former employees in similar roles within the company. This can provide you with insider knowledge about the team dynamics and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved processes in previous roles. Highlighting your initiative and problem-solving skills will resonate well with the hiring team, as they are looking for someone who can contribute to system enhancements.
We think you need these skills to ace Revenue Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management, revenue accounting operations, and customer service. Use specific examples that demonstrate your attention to detail and analytical skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Revenue Operations Analyst position, particularly your experience with CRM and ERP systems like Salesforce and NetSuite.
Showcase Technical Skills: Emphasise your advanced proficiency in Microsoft Excel and any hands-on experience with NetSuite. If you have familiarity with ticketing systems like Jira, be sure to include that as well.
Highlight Problem-Solving Abilities: Demonstrate your analytical mindset by providing examples of how you've identified process inefficiencies in previous roles and contributed to improvements. This will show your proactive approach to problem-solving.
How to prepare for a job interview at CENTRIC SOFTWARE
✨Showcase Your Analytical Skills
As a Revenue Operations Analyst, you'll need to demonstrate your analytical mindset. Be prepared to discuss specific examples of how you've identified process inefficiencies in the past and the steps you took to improve them.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of the tools mentioned in the job description, such as NetSuite and Salesforce. If possible, brush up on your skills in Microsoft Excel, especially with pivot tables and functions like XLOOKUP and SUMIF.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle order discrepancies or escalations while maintaining customer satisfaction.
✨Demonstrate Team Collaboration
This role requires collaboration across various departments. Be ready to share experiences where you've worked effectively in a team setting, highlighting your communication skills and ability to resolve conflicts.
