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- Tasks: Manage order processing and collaborate across teams to enhance customer satisfaction.
- Company: High-energy, high-growth software company with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in revenue operations.
- Qualifications: Degree in relevant field and advanced Excel skills required.
- Other info: Ideal for detail-oriented team players eager to learn and improve processes.
The predicted salary is between 36000 - 60000 £ per year.
This is a Fixed Term Contract.
We are looking for a highly qualified Revenue Operations Analyst as a key member of the Finance Revenue Operations team at a high-energy, high growth software company. The ideal candidate will ensure orders are processed efficiently, collaborating across departments to resolve issues and enhance customer satisfaction. This role requires a detail-oriented individual who performs at a high level of accuracy and efficiency, is well organized, and demonstrates ownership and initiative to accomplish goals. The position requires an energetic team player eager to learn, contribute to the team, and with a strong desire to exceed expectations and improve processes through automation. The Revenue Operations Analyst will also lead or participate in system and process improvements. This position is remote but we are looking for someone based in Europe and will report to the Director of Revenue Operations.
Responsibilities
- Manage the end-to-end order processing lifecycle, including contract review, order entry, validation and RMAs.
- Ensure accurate and timely processing of customer orders in the CRM and ERP systems (e.g., Salesforce, SAP, Oracle, NetSuite).
- Monitor and resolve order/contract discrepancies, contract holds and delays.
- Collaborate with Sales, Sales Operations, Revenue Accounting, Commissions to ensure seamless order execution.
- Maintain and update customer information in all systems (Salesforce and NetSuite).
- Perform reconciliations of customer accounts and understand the historical flow of the customer transactions and invoicing history including any modifications of the contracts.
- Analyze order trends and performance metrics to identify process inefficiencies and recommend improvements.
- Support system enhancements and process automation initiatives within the order management function.
- Handle escalations and urgent requests with a focus on customer satisfaction.
Required Skills and Qualifications
- BA/BS in Accounting, Business, Finance, Economics, or other related degree.
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP, SUMIF).
- Hands-on experience with NetSuite is required.
- Familiarity with ticketing systems (e.g., Jira) and Salesforce (SFDC) is highly desirable.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication abilities, particularly when interpreting contracts and addressing inquiries.
- Analytical mindset with a focus on proactive problem-solving and continuous improvement.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Knowledge of basic revenue recognition and international accounting principles is a plus.
- Familiarity with order-to-cash (OTC) workflows is a plus.
Revenue Operations Analyst - Fixed Term Contract in London employer: CENTRIC SOFTWARE
Contact Detail:
CENTRIC SOFTWARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Operations Analyst - Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Revenue Operations Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for Revenue Operations roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve processes in past roles. Bring examples of how you've tackled inefficiencies and suggest improvements, especially in order management or CRM systems.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our high-energy team at StudySmarter!
We think you need these skills to ace Revenue Operations Analyst - Fixed Term Contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenue Operations Analyst role. Highlight relevant experience, especially in order processing and CRM systems like Salesforce or NetSuite. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Be sure to mention any specific achievements that demonstrate your attention to detail and problem-solving skills.
Show Off Your Analytical Skills: Since this role involves analysing order trends and performance metrics, make sure to showcase your analytical mindset. Include examples of how you've identified inefficiencies in past roles and what improvements you implemented. We love proactive problem solvers!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our high-energy team at StudySmarter!
How to prepare for a job interview at CENTRIC SOFTWARE
✨Know Your Numbers
As a Revenue Operations Analyst, you'll be dealing with data and metrics all the time. Brush up on your Excel skills, especially pivot tables and functions like XLOOKUP and SUMIF. Be ready to discuss how you've used these tools in past roles to analyse trends or improve processes.
✨Understand the Order Lifecycle
Familiarise yourself with the end-to-end order processing lifecycle. Be prepared to explain how you would manage contract reviews, order entries, and resolve discrepancies. Showing that you understand this process will demonstrate your readiness for the role.
✨Show Your Collaborative Spirit
This role requires working closely with various teams like Sales and Revenue Accounting. Think of examples where you've successfully collaborated across departments to solve issues or enhance customer satisfaction. Highlighting your teamwork skills will set you apart.
✨Be Ready to Problem-Solve
An analytical mindset is key for this position. Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. This will showcase your proactive problem-solving abilities and your commitment to continuous improvement.
