Cloud Systems Analyst, Contract role

Job Summary

We are seeking a Cloud Systems Analyst to support the transition of new projects and products from R&D into Cloud Services. This role is not ticket-based operations support, but instead focuses on process refinement, cross-team coordination, and project enablement. You will serve as a central point of connection between Cloud Services, DevOps, R&D, QA, and other stakeholders—ensuring alignment, clear communication, and steady progress across teams.

The ideal candidate brings both a technical foundation and business analysis/project management skills, with the ability to see the big picture and drive collaboration across diverse technical teams.

Key Responsibilities

• Project Onboarding: Refine and develop processes for onboarding new projects/products into cloud services, including documentation and continuous improvement.
• Cross-Team Coordination: Act as the bridge between Cloud Services, DevOps, R&D, QA, and other technical groups, ensuring smooth collaboration and information flow.
• Progress Tracking: Monitor project deliverables, maintain accountability, and keep momentum through structured follow-up and coordination.
• Project Management Support: Manage documentation, reporting, and tracking of activities across projects.
• Quality & Testing Contribution: Support testing and quality assurance processes as needed to ensure readiness and reliability.
• Process Development: Build, refine, and document processes that impact multiple teams across engineering, operations, and business functions.

Qualifications

Required:

• 5+ years of experience in cloud services, systems analysis, or a related technical/project role.
• Solid understanding of at least one major cloud platform (AWS, Azure, or GCP), including core concepts such as compute, networking, storage, identity & access management, monitoring, and automation.
• Familiarity with DevOps practices and CI/CD pipelines.
• Proven experience in process documentation, workflow analysis, and process improvement.
• Demonstrated ability to work across multiple teams (Cloud Services, DevOps, R&D, QA) and coordinate deliverables in complex environments.
• Strong written and verbal communication skills, with the ability to translate technical details for non-technical audiences.
• Skilled in project tracking, reporting, and accountability management.
• Ability to manage multiple priorities in a fast-paced, global environment, working independently with minimal supervision.
• Fluency in English for effective collaboration across international teams.

Preferred:

• Experience transitioning products or services from R&D into Production cloud environments.
• Providing operational transition documentation to ensure standard operating procedures are clear, understood, and repeatable.
• Background in enterprise-scale SaaS/cloud services delivery.
• Exposure to testing and quality assurance processes in software or cloud-hosted systems.
• Familiarity with modern infrastructure-as-code or containerization tools (e.g., Terraform, Kubernetes, Docker).
• Knowledge of project management frameworks (Agile, Kanban, or hybrid models).
• Familiarity with system monitoring solutions, particularly DataDog, as well as Cloud Provider tools, such as CloudWatch.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator, PMI-PBA, PMP, or Scrum Master).

Why is this role different

Unlike a Cloud Operations Engineer, this position does not focus on resolving support tickets, monitoring systems, or performing day-to-day incident management. Instead, the Cloud Systems Analyst plays a strategic, process-oriented, and collaborative role, ensuring that cloud-based projects are delivered smoothly, efficiently, and with well-documented processes for long-term success.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.