At a Glance
- Tasks: Drive customer satisfaction and growth in the fashion and retail sectors.
- Company: Join Centric Software, a leader in innovative PLM solutions.
- Benefits: Competitive salary, remote work, and professional growth opportunities.
- Other info: Passion for fashion and retail is a must; be part of a dynamic team!
- Why this job: Make a real impact by helping brands optimise their operations with cutting-edge technology.
- Qualifications: 2+ years in Customer Success or Account Management, with strong communication skills.
About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same.
Location: Dublin, Ireland
Job Summary: As a Customer Success Manager, you will be responsible for driving customer satisfaction, renewals, and growth within our existing fashion and retail client base. With your background in merchandising or buying, you'll use your expertise to build strong, long-lasting relationships with customers, ensuring they get maximum value from our PLM solutions. This role will focus on renewals, upselling, and cross-selling to expand Centric's presence within each account.
Responsibilities:
- Customer Relationship Management: Build and nurture strong, long-term relationships with fashion and retail customers, becoming a trusted advisor who ensures customers are fully leveraging Centric's PLM solutions to meet their business goals.
- Renewals & Retention: Own the renewal process for existing customers, ensuring a smooth experience and high retention rates. Work proactively to identify and resolve potential issues before they impact the customer.
- Upselling & Cross-selling: Identify and pursue upsell and cross-sell opportunities within existing accounts, aligning Centric's broader suite of solutions with evolving customer needs.
- Customer Advocacy: Act as the key point of contact for your assigned customers, advocating for their needs internally and ensuring Centric's solutions are continuously aligned with their business objectives.
- Account Health Monitoring: Monitor account health through regular check-ins, usage tracking, and feedback loops to proactively address any concerns and ensure continued satisfaction.
- Onboarding & Training: Support the onboarding process for new clients and provide ongoing training and product support to ensure maximum adoption and engagement with our PLM solutions.
- Collaborate with Sales & Product Teams: Partner with sales and product teams to identify growth opportunities and align product offerings with client requirements. Provide valuable customer insights that influence product development and service offerings.
- Industry Expertise: Leverage your experience in the fashion and retail sectors to offer insights and best practices, helping customers optimize their use of Centric's PLM software.
Qualifications:
- Customer Success Experience: 2+ years of experience in a Customer Success, Account Management, or similar role, with a proven focus on renewals, upselling, and cross-selling.
- Strong Communication & Relationship Building: Exceptional interpersonal skills with the ability to foster and maintain relationships with key customer stakeholders, from operational teams to senior executives.
- Proven Track Record in Retention & Growth: Experience managing renewals and growing revenue within existing accounts through strategic upselling and cross-selling of additional services or product features.
- Tech-Savvy: Familiarity with SAAS products, preferably in PLM or other enterprise software, and the ability to understand and communicate complex technical solutions to non-technical users.
- Problem-Solving & Customer Focus: Strong analytical and problem-solving skills, with a customer-first mentality and the ability to identify opportunities for improvement or innovation within client accounts.
- Passion for Fashion & Retail: A genuine passion for the fashion and retail industries, with a keen interest in how technology like PLM software can transform business operations and drive success.
What We Offer:
- Competitive salary and benefits
- A highly collaborative and supportive remote work environment
- Opportunities for professional growth and career advancement
- Work with cutting-edge solutions in the fashion and retail sectors, specifically in PLM software
- A chance to make a significant impact within a growing, innovative company
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Customer Success Manager in Belfast employer: Centric Software
Centric Software is an exceptional employer that fosters a dynamic and inclusive work culture, offering remote opportunities across Europe. As an HR Operations Coordinator, you will benefit from hands-on experience in a global organisation, with ample opportunities for professional growth and development in Human Resources. Join a team that values innovation, collaboration, and the pursuit of excellence, while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centric Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centric Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centric Software:Your cover letter is your chance to shine! Tell us why you want to work at Centric Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centric Software!
How to prepare for a job interview at Centric Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
