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- Tasks: Manage order processing and enhance customer satisfaction through collaboration and problem-solving.
- Company: Join a high-energy, high-growth software company with a dynamic team.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in improving processes and making a real impact.
- Qualifications: Degree in relevant field and experience in order management or operations.
- Other info: Ideal for detail-oriented team players eager to learn and innovate.
The predicted salary is between 28800 - 48000 £ per year.
This is a Fixed Term Contract.
We are looking for a highly qualified Revenue Operations Analyst as a key member of the Finance Revenue Operations team at a high-energy, high growth software company. The ideal candidate will ensure orders are processed accurately and efficiently, collaborating across departments to resolve issues and enhance customer satisfaction. This role requires a person who is detail-oriented, performs at a high level of accuracy and efficiency, is well organized, and demonstrates ownership and initiative to accomplish goals. This position requires an energetic team player who is eager to learn, contribute to the team and has a strong desire to exceed expectations and improve processes through automation. The Revenue Operations Analyst will also lead/participate in system and process improvements. This position is remote but we are looking for someone based in Europe and will report to the Director of Revenue Operations.
Responsibilities:
- Manage the end-to-end order processing lifecycle, including contract review, order entry, validation and RMAs.
- Ensure accurate and timely processing of customer orders in the CRM and ERP systems (e.g., Salesforce, SAP, Oracle, NetSuite).
- Monitor and resolve order/contract discrepancies, contract holds and delays.
- Collaborate with Sales, Sales Operations, Revenue Accounting, Commissions to ensure seamless order execution.
- Maintain and update customer information in all systems (Salesforce and NetSuite).
- Perform reconciliations of customer accounts and understand the historical flow of the customer transactions and invoicing history including any modifications of the contracts.
- Analyze order trends and performance metrics to identify process inefficiencies and recommend improvements.
- Support system enhancements and process automation initiatives within the order management function.
- Handle escalations and urgent requests with a focus on customer satisfaction.
Required Skills and Qualifications:
- BA/BS in Accounting, Business, Finance, Economics, or other related degree.
- 3–5 years of experience in order management, revenue accounting operations, customer service, or operations.
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP, SUMIF).
- Hands-on experience with NetSuite is required.
- Familiarity with ticketing systems (e.g., Jira) and Salesforce (SFDC) is highly desirable.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication abilities, particularly when interpreting contracts and addressing inquiries.
- Analytical mindset with a focus on proactive problem-solving and continuous improvement.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Knowledge of basic revenue recognition and international accounting principles is a plus.
- Familiarity with order-to-cash (OTC) workflows is a plus.
Revenue Operations Analyst - Fixed Term Contract in London employer: CENTRIC SOFTWARE INC
Contact Detail:
CENTRIC SOFTWARE INC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Operations Analyst - Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Revenue Operations Analyst - Fixed Term Contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenue Operations Analyst role. Highlight your experience in order management and any relevant software skills, like NetSuite or Salesforce. We want to see how your background aligns with what we're looking for!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. Use clear formatting and bullet points to make it easy for us to read. We love candidates who take pride in their work!
Demonstrate Your Analytical Skills: In your cover letter, share examples of how you've used your analytical mindset to solve problems or improve processes in previous roles. We’re all about continuous improvement, so show us how you can contribute to that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CENTRIC SOFTWARE INC
✨Know Your Numbers
As a Revenue Operations Analyst, you'll be dealing with data all the time. Brush up on your Excel skills, especially pivot tables and functions like XLOOKUP and SUMIF. Be ready to discuss how you've used these tools in past roles to analyse order trends or improve processes.
✨Understand the Order Lifecycle
Familiarise yourself with the end-to-end order processing lifecycle. Be prepared to explain how you’ve managed contract reviews, order entries, and reconciliations in previous positions. Showing that you understand this process will demonstrate your readiness for the role.
✨Show Your Collaborative Spirit
This role requires working closely with various teams. Think of examples where you've collaborated with sales, accounting, or operations to resolve issues or enhance customer satisfaction. Highlighting your teamwork skills will show you're a great fit for their high-energy environment.
✨Be Ready to Problem-Solve
With an analytical mindset being crucial, prepare to discuss specific challenges you've faced in order management and how you resolved them. They’ll want to see your proactive approach to problem-solving and continuous improvement, so come armed with examples!
