At a Glance
- Tasks: Lead HR operations, manage complex client portfolios, and ensure high-quality service delivery.
- Company: Centric HR, a dynamic consultancy focused on people and business success.
- Benefits: Competitive salary, flexible working, professional development, and a supportive culture.
- Other info: Exciting growth opportunities in a collaborative and ambitious team.
- Why this job: Join a fast-paced environment where you can make a real impact and develop your leadership skills.
- Qualifications: Senior HR experience, strong leadership skills, and a CIPD Level 7 qualification.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive, dependent on experience, plus benefits and bonus scheme
Hours: Full-time (flexible working considered)
Location: Home-based, with travel to client sites as required
About Centric HR
Centric HR is a professional, high-quality human resources consultancy providing outsourced operational support to SMEs, strategic consultancy, and workforce transformation for larger organisations across multiple sectors. Our strapline is “Happy People – Healthy Business,” and we live by this ethos for both our clients and our own team. We are proud of our reputation for delivering pragmatic, commercially focused and legally robust advice, building long-standing relationships with our clients and supporting them through complex and often challenging people issues. As a business, we are ambitious, fast-paced and committed to excellence in everything we do.
The Role
If you are looking for a quiet, predictable role where no two days challenge you, this job is not for you. If you do not thrive in a fast-paced, highly professional and legalistic consultancy environment, juggling multiple client demands and priorities, this job is not for you. If you are not prepared to lead from the front, set high standards and hold both yourself and others to account, this job is not for you.
We are seeking an experienced and credible Operational Head of HR to play a key leadership role within our consultancy. You will be responsible for overseeing operational delivery across a varied and demanding client portfolio, ensuring that all work is delivered to an exceptional standard and in line with both legal requirements and commercial expectations.
You will bring a proven track record of working within a fast-paced, legally complex SME consultancy environment, where competing priorities are the norm rather than the exception. You will be highly organised, resilient and solutions-focused, with the ability to manage multiple projects and tasks concurrently without compromising quality.
A critical element of this role is leadership. You will be expected to develop, coach, mentor and manage more junior members of the team, embedding a culture of high performance, accountability and continuous improvement. You will lead by example, demonstrating a consistently high-quality work ethic and setting the benchmark for professional standards across the team.
You will operate with confidence and gravitas, supporting clients with complex employee relations matters, organisational change and strategic HR challenges, whilst also ensuring that operational delivery is efficient, consistent and commercially sound.
Key Responsibilities
- You will take ownership of the operational HR function within the consultancy, ensuring seamless delivery of services across a diverse client base and maintaining the highest standards of quality and compliance.
- You will manage and oversee a varied caseload of complex HR and employee relations matters, providing clear, risk-assessed and commercially pragmatic advice to clients.
- You will lead, coach and develop junior team members, reviewing work, providing constructive feedback and supporting their professional growth and progression.
- You will ensure effective allocation of work across the team, balancing workloads and deadlines while maintaining service excellence.
- You will contribute to the growth of the business, supporting client retention, business development and wider strategic initiatives.
What We’re Looking For
- You will have significant experience operating at a senior HR level, ideally within a consultancy environment supporting SMEs across multiple sectors.
- You will be able to demonstrate a strong track record of delivering within fast-paced, challenging and legally complex environments, where competing priorities and high expectations are the norm.
- You will have proven experience of managing, coaching and developing others, with a genuine passion for building capability within a team.
- You will be highly organised, commercially aware and able to juggle multiple projects and priorities simultaneously without compromising quality or attention to detail.
- You will demonstrate a consistently high work ethic, professionalism and resilience, with the ability to instil confidence in both clients and colleagues.
- A CIPD Level 7 qualification and equivalent experience is expected, alongside strong employment law knowledge and its practical application.
What You Can Expect
- A unique and exciting leadership opportunity within a growing and ambitious HR consultancy.
- A high-performance environment where you will have genuine influence over operational delivery and team development.
- Flexible home-based working with autonomy over your diary.
- A supportive and collaborative culture, with ongoing investment in professional development.
- Competitive salary and benefits package.
Interested? Reach out by sending your CV to and we can schedule a call.
Operational Head of HR in Telford employer: Centric HR Limited
Centric HR is an exceptional employer that prioritises the well-being of its team, embodying the ethos of 'Happy People – Healthy Business'. With a flexible home-based working model and a commitment to professional development, employees thrive in a supportive and collaborative culture that encourages high performance and accountability. The role of Operational Head of HR offers a unique opportunity to lead within a dynamic consultancy environment, where your expertise will directly influence operational excellence and team growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Head of HR in Telford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Centric HR Limited!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Centric HR Limited.
We think you need these skills to ace Operational Head of HR in Telford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Centric HR Limited. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Centric HR Limited and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Centric HR Limited. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Centric HR Limited's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Centric HR Limited
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Centric HR Limited.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Centric HR Limited will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Centric HR Limited and how you would contribute to adapting HR strategies.
