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- Tasks: Join us as a Field Service Production Technician, maintaining and repairing high-volume production machines.
- Company: UBEO Business Services is a leading provider of business technology products and services.
- Benefits: Enjoy competitive pay, flexible work options, and a comprehensive benefits package including health and retirement plans.
- Why this job: Be part of a dynamic team, enhance your technical skills, and make a real impact on customer satisfaction.
- Qualifications: High School diploma or GED, A+ Certification, and 2+ years of relevant experience required.
- Other info: This role offers opportunities for growth and development in a supportive environment.
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Production Technician to join our team in Raleigh-Durham-Chapel Hill Area! UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt
Purpose
This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.
Responsibilities
- Specializes in the repair of high-volume segment 5 and 6 as well as wide format
- Specializes in the repair of all pre and post equipment attached to production product
- Able to perform basic installation and repair of all connectivity related products
- Maximise equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
- Utilises and adheres to all published escalation guides
- Completes technical training on new equipment as required
- Analyse customer needs, recognise business opportunities, and influence sales volume growth
- Effectively executes territory management, administrative, call management, and escalation procedures
- Effectively manages large parts and supply inventory with a high degree of accuracy
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
- Always exhibits a professional appearance
- Available to work shifts, standby, and on-call as required
- Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Job Related Dimensions
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Business skills
- Communications - verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Follow-up
Qualifications
- High School or GED
- Associate Degree or equivalent technical training
- Successful completion of: A+ Certification (or equivalent experience)
- 2+ years experience supporting general line equipment
- Strong Computer literacy
Physical Demands & Work Environment
- Ability to operate a motor vehicle for travel to client sites
- Ability to stand/walk for prolonged periods at times
- Ability to lift 50+ lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance
- Pet Insurance
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Remuneration for this role: $16.00 - $28.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
Field Service Production Technician employer: CENTRIC BUSINESS SYSTEMS
Contact Detail:
CENTRIC BUSINESS SYSTEMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Production Technician
✨Tip Number 1
Familiarise yourself with the specific brands and models of equipment mentioned in the job description, such as Canon, Ricoh, Xerox, and Konica Minolta. Having hands-on experience or knowledge about these products will give you an edge during interviews.
✨Tip Number 2
Highlight your troubleshooting skills and any relevant certifications, like A+. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past, as this role requires a high degree of problem-solving ability.
✨Tip Number 3
Demonstrate your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for keeping customers informed and satisfied, which is a key part of the job.
✨Tip Number 4
Research UBEO Business Services and their customer service philosophy. Understanding their approach to customer satisfaction will help you align your answers with their values during the interview process.
We think you need these skills to ace Field Service Production Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Field Service Production Technician. Emphasise your technical knowledge, problem-solving abilities, and any certifications you hold, such as A+ Certification.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully repaired equipment or improved customer satisfaction, as these are key aspects of the role.
Highlight Communication Skills: Since the job requires effective communication with customers and team members, provide examples in your application that demonstrate your verbal and written communication skills. This could include previous roles where you had to explain technical issues to non-technical clients.
Showcase Problem-Solving Abilities: In your application, include instances where you've identified problems and implemented solutions, particularly in a technical context. This will show UBEO that you have the analytical skills necessary for troubleshooting high-volume production machines.
How to prepare for a job interview at CENTRIC BUSINESS SYSTEMS
✨Showcase Your Technical Skills
As a Field Service Production Technician, you'll need to demonstrate your technical knowledge and troubleshooting abilities. Be prepared to discuss your experience with high-volume production machines and any relevant certifications, such as A+. Highlight specific examples of how you've successfully repaired or maintained equipment in the past.
✨Emphasise Customer Communication
This role requires excellent communication skills, so be ready to talk about how you interact with customers. Share examples of how you've kept clients informed about equipment issues and how you've ensured their satisfaction. This will show that you understand the importance of customer service in this position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem identification and resolution. Think of specific instances where you've had to analyse a situation, identify the root cause of an issue, and implement a solution. This will illustrate your analytical skills and ability to work under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations on the job. For example, you might be asked how you would manage a sudden equipment failure during a critical time for a client. Practising your responses to these types of questions can help you feel more confident during the interview.
