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- Tasks: Join us as a Field Service Production Technician, maintaining and repairing high-volume production machines.
- Company: UBEO Business Services is a leading provider of business technology products and services.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits including pet insurance!
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: High School diploma or GED required; A+ Certification and 2+ years experience preferred.
- Other info: This role involves travel to client sites and requires physical stamina.
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Production Technician to join our team in Raleigh-Durham-Chapel Hill Area!
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt
Purpose
This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.
Supervision
Supervised
Responsibilities
The primary responsibilities of this position are as follows:
- Specializes in the repair of high-volume segment 5 and 6 as well as wide format
- Specializes in the repair of all pre and post equipment attached to production product
- Able to perform basic installation and repair of all connectivity related products
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
- Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacturer
- Completes technical training on new equipment as required
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Effectively executes territory management, administrative, call management, and escalation procedures
- Effectively manages large parts and supply inventory with a high degree of accuracy
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
- Always exhibits a professional appearance
- Available to work shifts, standby, and on-call as required
- Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Contacts
Job Related Dimensions
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Business skills
- Communications – verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Follow-up
Qualifications
- High School or GED
- Associate Degree or equivalent technical training
- Successful completion of:
- A+ Certification (or equivalent experience)
- 2+ years experience supporting general line equipment
- Strong Computer literacy
Physical Demands & Work Environment
- Ability to operate a motor vehicle for travel to client sites
- Ability to stand/walk for prolonged periods at times
- Ability to lift 50+ lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee\’s total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options – Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance – In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs – as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Remuneration for this role: $16.00 – $28.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
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Field Service Production Technician employer: CENTRIC BUSINESS SYSTEMS
Contact Detail:
CENTRIC BUSINESS SYSTEMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Production Technician
✨Tip Number 1
Familiarise yourself with the specific brands and models of equipment mentioned in the job description, such as Canon, Ricoh, and Xerox. Having hands-on experience or knowledge about these products can set you apart during interviews.
✨Tip Number 2
Highlight your troubleshooting skills and any relevant certifications, like A+. Be prepared to discuss specific examples where you've successfully resolved technical issues, as this role requires a high degree of problem-solving ability.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you would keep customers informed about equipment issues. This is crucial for maintaining customer satisfaction, which is a key responsibility of the role.
✨Tip Number 4
Research UBEO Business Services and their approach to customer service and technical support. Understanding their values and how they operate will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Field Service Production Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in servicing high-volume production machines and any technical certifications you possess. Use keywords from the job description to align your skills with what UBEO is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Production Technician role. Mention specific experiences that demonstrate your troubleshooting abilities and customer service skills, as these are crucial for this position.
Showcase Technical Skills: Clearly outline your technical knowledge and skills related to document equipment and software solutions. Include any relevant certifications, such as A+, and detail your experience with brands like Canon, Ricoh, and Xerox.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at CENTRIC BUSINESS SYSTEMS
✨Showcase Your Technical Skills
As a Field Service Production Technician, you'll need to demonstrate your technical knowledge and troubleshooting abilities. Be prepared to discuss your experience with high-volume production machines and any relevant certifications, such as A+. Highlight specific examples of how you've successfully repaired or maintained equipment in the past.
✨Emphasise Customer Communication
This role requires excellent communication skills, so be ready to talk about how you interact with customers. Share examples of how you've kept clients informed about equipment issues and how you've ensured their satisfaction. This will show that you understand the importance of customer service in this position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to analyse problems and come up with effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your actions led to positive outcomes for both the customer and the company.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. For example, you might be asked how you would manage a sudden equipment failure during a critical time for a client. Think through your approach to problem-solving and customer management in these scenarios to showcase your readiness for the role.
