X2 Support and Progression Officers in London

Contract: Permanent, Full Time (37.5 hours per week)

Salary: £29,849.40 - £34,475 per annum

Closing Date: 16th August 2026

Interviews will be held w/c 24th August 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for X2 Support & Progression Officers to join two teams: Laitwood Road based in Balham, Wandsworth and Lambeth Mini Pathways based in Lambeth.

About Us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037. Together with our partners, we support over 16,000 young people each year.

The Service

• Laitwood Road: The service is a 24 hour a day, 365 days per year service and is worked on a rota basis including evenings and weekends. The team consists of three full time Support and Progression Officers (SPO), one part-time SPO, two Night Supported Housing Assistants, and a Deputy Service Manager. This service is for young people aged 16-25 years who are willing to engage with support (including care experienced young people, USAC young people, and young people presenting as homeless to Wandsworth Local Authority). Centrepoint Wandsworth housing pathway consists of high, medium, and low support services and there is an expectation that young people will move from service to service as their needs reduce. Laitwood Road is the first destination on the pathway and serves to introduce young people to Centrepoint services and how they work, focusing on immediate needs relating to health, income, and risk. Once a young person’s life is stabilised, the goal is to move them on to the next stage of the pathway and continue their journey to independence.
• Lambeth Mini Pathways: The service supports young people aged between 18 and 25. It is a Lambeth LA funded service that provides support and housing for YPS through social care and Lambeth housing. The services are a low-level visiting support service. Most of the YP have suffered trauma prior to placement at the service. As a result, the staff need to be very vigilant when working at the services in order to ensure the health and wellbeing of the YPs and staff. The services are a visiting service; there is lone working at the service where you will be based during the hours of 8am to 4pm and in the evenings up to 9pm.

In this role you will:

• Work face to face with young people and support them to achieve their goals and independence
• Work independently and as part of a team to ensure the highest possible standards of accommodation
• Undertake initial and ongoing needs/risk assessments for young people
• Manage your own caseload of young people, providing holistic support in line with their needs and aspirations
• Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health, and other statutory services and voluntary agencies
• Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
• Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills

This role is perfect for you if you:

• Are passionate about working with young people
• Have experience working within supported housing settings
• Are able to support YP with a range of high to low support needs
• Can work independently, as part of a team, and alongside a range of external partners
• Have strong communication skills
• Are looking to bring your energy, skills, and enthusiasm to a new team of colleagues
• Have an interest in working with USAC (Unaccompanied asylum-seeking children)

Applicants for this role will be expected to work on a rota, which includes early and late shifts as well as weekends.

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies)
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization. We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice. Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Our approach to applications

We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included must be truthful, accurate and based on your own experience. We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice.