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- Tasks: Lead transformative change initiatives to support vulnerable young people.
- Company: Centrepoint, the UK's leading youth homelessness charity.
- Benefits: Competitive salary, 25 days annual leave, healthcare cash plan, and private medical insurance.
- Why this job: Make a real difference in the lives of young people while driving impactful change.
- Qualifications: Experience in leading organisational change and delivering end-to-end change plans.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Business Systems Change Manager to join our Finance & Corporate Services Directorate. This is a unique opportunity to play a key role in one of Centrepoint’s most ambitious transformation programmes — ensuring our people, systems and culture evolve together to deliver lasting impact for young people.
About us: We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037. Together with our partners, we support over 16,000 young people each year.
About the role: Reporting into the Senior Programme Manager (Big Change Programme), you’ll lead how change is understood, adopted and embedded across Centrepoint. This isn’t just about systems — it’s about people, behaviours and culture. You’ll work at the heart of our digital transformation, ensuring:
- Change is clearly understood across the organisation
- Leaders are equipped to champion new ways of working
- Systems are successfully adopted and embedded long-term
- Our People & Culture strategy is fully integrated into change delivery
You’ll act as the bridge between technical delivery and human impact, turning strategy into practical, meaningful change across teams.
What you’ll be doing:
- Leading change readiness and impact assessments across multiple business areas
- Designing and delivering change management plans, including communications, training and engagement
- Partnering with People, Finance, Procurement, Communications and PMO teams
- Supporting the adoption of new systems and ways of working (including Microsoft tools)
- Coaching leaders to act as visible change champions
- Monitoring adoption, tracking success metrics and reporting progress
- Driving long‑term behavioural and cultural change aligned to Centrepoint values
- Supporting post‑implementation reviews and benefits realisation
About you: You’re someone who can connect strategy, systems and people. You’ll bring:
- Proven experience leading organisational change in complex programmes (ideally digital or systems transformation)
- Experience delivering end-to-end change plans (impact, communications, training and adoption)
- A structured approach (e.g. Prosci, ADKAR or similar)
- Experience working across cross‑functional teams and programme environments
- Ability to translate complex change into clear, practical actions
- A collaborative, pragmatic mindset with a focus on sustainable change
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (covering a wide range of medical treatments including dental, optical, complementary and alternative therapies)
- Private medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest‑free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues feel included and that we value the rich diversity within the organisation. We are an equal opportunities employer and welcome applications from all backgrounds.
Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full‑time colleagues, this means attending the office for five days over a two‑week period (e.g. two days one week and three days the next).
Our approach to applications: We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included in your application must be truthful, accurate and based on your own experience. We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice. Applications that do not accurately represent your experience may not be progressed.
Don’t miss out on this fantastic opportunity to join our team as a Business Systems Change Manager — click Apply now!
Business Systems Change Manager in London employer: Centrepoint
Contact Detail:
Centrepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Centrepoint or similar organisations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Centrepoint's mission and values. Show us how your experience aligns with our goals of supporting young people and driving change. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change in previous roles. We want to hear about your successes and how you tackled challenges — make it relatable and engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Business Systems Change Manager in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t hold back. Authenticity is key, and it helps us get to know the real you.
Tailor Your Application: Make sure to align your skills and experiences with what we're looking for in the Business Systems Change Manager role. Highlight relevant achievements and how they connect to our mission at Centrepoint. This shows us you’re genuinely interested!
Showcase Your Impact: We love seeing how you've made a difference in previous roles. Share specific examples of how you've led change or improved systems, especially in complex environments. This will help us understand your potential impact at Centrepoint.
Check Your Details: Before hitting that 'Apply' button, give your application a thorough once-over. Typos and errors can distract from your message. A polished application reflects your attention to detail, which is super important for this role!
How to prepare for a job interview at Centrepoint
✨Understand the Role and Its Impact
Before your interview, take some time to really grasp what the Business Systems Change Manager role entails. Familiarise yourself with Centrepoint's mission and how this position contributes to their transformation programme. Being able to articulate how you can help drive change will show your genuine interest in the role.
✨Prepare for Behavioural Questions
Expect questions that assess your experience with organisational change and cross-functional collaboration. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific examples where you've successfully led change initiatives or coached others through transitions.
✨Showcase Your Change Management Approach
Be ready to discuss your structured approach to change management, like Prosci or ADKAR. Highlight how you've designed and delivered change plans in the past, focusing on communication and training. This will demonstrate your capability to bridge the gap between technical delivery and human impact.
✨Ask Insightful Questions
Prepare thoughtful questions about Centrepoint’s culture and how they measure the success of their change initiatives. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values and work style. It’s a two-way street!