Helpline Advice Worker

Contract: Fixed Term 12 Month, Full-time (37.5 hours per week)

Salary: £33,333.21

Location: London

Closing Date: 28th April 2025

Interview will take place w/c 5th May 2025.

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Helpline Advice Worker to join our team based in London. We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills to get them back into education, training and employment. We want to end youth homelessness by 2037. Together with our partners, we support over 16,000 young people each year.

Our Centrepoint Helpline provides information, advice and support over the phone, on webchat and via email, to young people at risk of homelessness. Centrepoint operates a hybrid working model. The current requirement is a minimum of two days in the office per week, with the remaining days worked remotely. From 1 July 2025, this will increase to a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

What you’ll be doing…

• Offering information, advice and support to young people in a wide variety of different situations.
• Responding in a suitable manner to the welfare of young people including safeguarding, child protection and vulnerable adult issues, in accordance with local requirements and Centrepoint’s policies and procedures.
• Empowering young people by supporting them to access the correct services for their situation, and linking them to local community support services.
• Ensuring accurate records are kept of contacts with young people and that all aspects of Centrepoint’s Data Protection policy are followed.

What we’d be looking for from you…

• Ability to positively engage with young people and experience of previous engagement with young people.
• Excellent verbal and written communication skills.
• Up-to-date knowledge of welfare and housing rights that may impact vulnerable client groups, able to advise young people on these resources and how to access them.
• Strong administrative skills.
• Commitment to working as part of a small, supportive team.
• Ideal candidate will have experience either in a helpline/call centre environment or working with homeless people (or both) – this can be either paid work or voluntary.
• Ability to work Monday to Friday, 10am to 6pm.

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days.
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Optional Private Medical insurance.
• Income protection.
• Employer pension contributions of 5%.
• Access to Cycle 2 Work loan scheme.
• An interest-free travel loan.

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization. We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice. Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Helpline Advice Worker. Click ‘Apply’ now.