X2 Support and Progression Officers

Contract: Permanent, Full Time (37.5 hours per week)

Salary: £29,849.40 - £34,475 per annum

Location: Ealing / Harrow – easily accessible by public transport (stations including Northolt, Northolt Park, South Harrow and Harrow-on-the-Hill)

Closing Date: 23rd February 2026

Interviews will be held w/c 2nd March 2026

About Us

Centrepoint, the UK’s leading youth homelessness charity, is looking for Support & Progression Officers to join our team based in Ealing/Harrow. We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037. Together with our partners, we support over 16,000 young people each year.

Service Information

The service is a 17‑bed hostel, Ofsted registered and a Social Services service, which means that we work with a variety of clients who are of low to medium requirements. The service is located on the outskirts of Ealing, close to Harrow, so applicants should be willing to travel. The site is easily accessible by public transport, with nearby stations including Northolt, Northolt Park, South Harrow and Harrow-on-the-Hill. The service operates on a rota basis between 8:00 am‑4:30 pm and 11:00 am/11:30 am‑8:00 pm, including early mornings, late evenings, bank holiday and weekends.

In this role you will:

• Work face to face with young people and support them to achieve their goals and independence.
• Work independently and as part of a team to ensure the highest possible standards of accommodation.
• Undertake initial and ongoing needs/risk assessments for young people.
• Manage your own caseload of young people, providing holistic support in line with their needs and aspirations.
• Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health, and other statutory services and voluntary agencies.
• Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities.
• Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills.

This role is perfect for you if you:

• Are passionate about working with young people.
• Have experience working within supported housing settings.
• Are able to support YP with a range of high to low support needs.
• Can work independently, as part of a team, and alongside a range of external partners.
• Have strong communication skills.
• Are looking to bring your energy, skills and enthusiasm to a new team of colleagues.
• Have an interest in working with USAC (Unaccompanied asylum-seeking children).

Applicants for this role will be expected to work on a rota, which includes early and late shifts as well as weekends.

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days.
• Healthcare cash plan (cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance.
• Income protection.
• Employer pension contributions of 5%.
• Clear career progressions, linked to portfolio work, that enable movement up the pay scale.
• Access to the Cycle 2 Work loan scheme.
• An interest‑free travel loan.

Equality & Diversity

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organisation. We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part‑time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice. Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Support & Progression Officer – click ‘Apply’ now!