At a Glance
- Tasks: Support payroll processes by managing employee records and resolving queries.
- Company: Join Fife Council, a supportive and inclusive employer.
- Benefits: Enjoy flexible working, generous leave, and access to discounts.
- Other info: Blended working options available with great career growth potential.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: SVQF level 5 or equivalent in business/customer service required.
The predicted salary is between 31500 - 38500 £ per year.
Proposed Interview Date: Week Commencing 14 September 2026
Closing Date: Wednesday 2 September 2026
Contract Type: Permanent
Salary: FC4 £26,786.83 - £29,170.80
Working Pattern: 36 hours per week
Location: Fife House, Glenrothes
Job Details
The Shared Service Centre provides specialist business support services that underpin the delivery of payroll, pensions, recruitment, ordering, invoicing, IT frontline and HR enquiry services. It operates and maintains a range of systems and processes, ensuring accurate data entry, calculations, advice, information, policy and procedure guidance, and monitoring activities.
These posts are based within the Transactions Payroll Team. The main duties include:
- The creation and maintenance of employee records within Oracle Cloud, including processing new starts, leavers, transfers and contract changes.
- Dealing with payroll queries and undertaking calculations relating to annual leave, statutory sick pay, statutory maternity pay, overpayments and salary advances.
Working for Fife Council offers a range of benefits including:
- Membership of the Local Government Pension Scheme.
- Generous annual leave entitlement.
- Flexible and blended working arrangements.
- Learning and development opportunities.
- Access to employee discounts and wellbeing support schemes.
- A supportive and inclusive working environment.
The Person
- Educated to SVQF level 5 (4 qualifications at intermediate 2 level or above) or equivalent in a business/customer service subject that would demonstrate the standard of work required for the role.
- Possess strong literacy, numeracy and data entry skills.
- Can communicate effectively with a wide range of customers, both verbally and in writing.
- Have experience using computer systems, databases and Microsoft Office applications.
- Can organise and prioritise workloads, working accurately to deadlines.
- Have the ability to interpret information, follow procedures and maintain confidentiality.
- Demonstrate a commitment to delivering excellent customer service.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria.
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
- Directorate Information - Council Department information.
- Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
- Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail transactions.recruitment@fife.gov.uk.
- AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here.
- As a progressive employer, we offer the opportunity to work in this role as a "blended working" arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.
For further information please contact: Morag Jackson - Morag.Jackson@fife.gov.uk
Support Assistant (Transactions Payroll) in Glenrothes employer: Centreforequalities
Centreforequalities is an exceptional employer that prioritises the well-being and development of both its staff and the children in its care. Located in Kirkcaldy, the organisation fosters a supportive work culture with ample training opportunities and a commitment to employee growth, alongside benefits such as membership in the Fife Pension Fund and a generous holiday allowance. Joining our team means making a meaningful impact in the lives of young people while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Assistant (Transactions Payroll) in Glenrothes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centreforequalities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centreforequalities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Assistant (Transactions Payroll) in Glenrothes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centreforequalities:Your cover letter is your chance to shine! Tell us why you want to work at Centreforequalities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centreforequalities!
How to prepare for a job interview at Centreforequalities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
