At a Glance
- Tasks: Assist callers with council tax and rent queries while providing top-notch customer service.
- Company: Join a supportive team in a local council environment.
- Benefits: Enjoy competitive pay, flexible hours, and discounts at popular retailers.
- Other info: Blended working options available after training for better work-life balance.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29170 - 31761 £ per year.
Role Overview
The role is within the Revenues Helpdesk, providing information and advice to callers regarding council tax or rent.
Contract & Working Pattern
- Contract Type: Permanent
- Working Pattern: 20 hours per week (Monday to Friday 13:00 – 17:00). Hours negotiable after training.
- Location: Bankhead Central, Glenrothes. Blended working available after training.
Salary & Benefits
- Salary: £29,170.80 – £31,761.26 (pro rata).
- Benefits include local and national discounts for supermarkets, restaurants, and retail.
Responsibilities
- Provide information and advice to callers regarding council tax or rent.
- Resolve customer enquiries, routine or complex, at first point of contact.
- Handle multiple call types while maintaining excellent customer service.
Qualifications & Experience
- Experience in customer service environment.
- Excellent customer service skills and communication, including written correspondence.
- Active listening skills and ability to remain calm under pressure.
- Ability to use multiple IT systems.
- Excellent administrative skills.
Additional Requirements
- Obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland.
- Membership of the relevant PVG scheme.
Job Details
- Job Category: Customer Service / Contact Centre.
- Job Schedule: Part time.
- Posting Date: 06/11/2026.
- Apply Before: 06/28/2026.
- Degree Level: National 5 or equivalent (SCQF level 5) or Post‑Sixth Year.
Revenues Assistant in Glenrothes employer: Centreforequalities
As a Revenues Assistant at our Glenrothes location, you will join a supportive and dynamic team dedicated to providing exceptional customer service. We offer flexible working patterns, including blended working options after training, and a competitive salary alongside local and national discounts that enhance your work-life balance. Our commitment to employee growth ensures that you will have opportunities to develop your skills in a friendly environment, making this an excellent place for meaningful and rewarding employment.
