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- Tasks: Provide top-notch customer service and resolve enquiries in a fast-paced environment.
- Company: Join Fife Council's dynamic Customer Service Team in Glenrothes.
- Benefits: Enjoy competitive salary, discounts, and a supportive work culture.
- Why this job: Make a real difference by helping customers with their needs every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible shifts and opportunities for personal growth await you!
The predicted salary is between 21800 - 25000 £ per year.
Proposed Interview Date: Week Commencing 09 March 2026
Closing Date: 19 February 2026
Contract Type: Permanent
Salary: FC4 £25,885.80 to £28,175.91
Working Pattern: 36 Hours per week, 2 positions available
Location: Bankhead, Glenrothes
Supporting Statement: As part of your application, you must provide us with a Supporting Statement which outlines how your skills and experience make you a good candidate for this vacancy. Without a Supporting Statement, your application will not be progressed. Your Supporting Statement must not be a CV.
Job Details: These are full time posts working 36 hours Monday to Friday. The Repair Centre is open from 8am to 6pm, after initial training working 9-5, shifts are allocated in advance and will include 8am starts and 6pm finishes. You will earn a competitive salary as above (pro rata for part time hours) and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail. These roles are based within the Repair Centre in the Customer Service Team who handle calls on behalf of housing and building services. This is a Customer Service based role; you are required to be customer focussed and provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
The Person: You should have experience of providing excellent customer service and good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is desirable. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and problem-solving skills.
Further Information: Role Profile: When preparing your supporting statement, review the role profile and think about how you meet the essential criteria. How We Work Matters: Our employees are expected to display and promote certain behaviours in the workplace. Employee Benefits: Employees have access to a benefits package that offers discounts on a wide range of products and services. Directorate Information: Council Department information. Alternative Formats: Job information can be made available in alternative formats. To request, please email: transactions.recruitment@fife.gov.uk
For Further Information Please Contact: Bernadette.Fox@fife.gov.uk
Customer Service Advisor in Glenrothes employer: Centreforequalities
Contact Detail:
Centreforequalities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glenrothes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fife Council and their customer service values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer care skills and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Advisor in Glenrothes
Some tips for your application 🫡
Craft a Stellar Supporting Statement: Your supporting statement is your chance to shine! Make sure you clearly outline how your skills and experience align with the role. Remember, this isn’t just a CV – it’s your opportunity to show us why you’re the perfect fit for the Customer Service Advisor position.
Be Specific and Relevant: When writing your supporting statement, be specific about your experiences. Use examples that highlight your customer service skills and ability to handle various situations. We want to see how you’ve tackled challenges in the past and what makes you stand out!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. Use a friendly tone, but keep it professional – we’re looking for someone who can connect with customers while maintaining a high standard of service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your supporting statement and ensure it gets to the right people. Plus, you’ll find all the info you need about the role and the application process there!
How to prepare for a job interview at Centreforequalities
✨Craft a Compelling Supporting Statement
Make sure your supporting statement is tailored to the role of Customer Service Advisor. Highlight your customer service experience and how it aligns with the job requirements. Use specific examples to demonstrate your skills in handling enquiries and resolving issues.
✨Know the Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be prepared to discuss your flexibility regarding working hours, as this shows your willingness to adapt to the needs of the Repair Centre.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss scenarios where you successfully resolved customer issues, showcasing both your verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've had to think on your feet or manage multiple tasks under pressure. Be ready to explain your approach to problem-solving, especially in emergency situations, as this will resonate well with the interviewers.
