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- Tasks: Provide essential business support to Fife’s Bereavement Services and maintain computer systems.
- Company: Join Fife Council, a supportive workplace dedicated to community service.
- Benefits: Enjoy a competitive salary, flexible working hours, and a comprehensive benefits package.
- Why this job: Make a meaningful impact while developing your skills in a professional environment.
- Qualifications: National 4, SVQ, or equivalent; office experience and strong IT skills required.
- Other info: Great opportunity for career growth and teamwork in a dynamic setting.
The predicted salary is between 21800 - 25000 £ per year.
Proposed Interview Date: Week Commencing 02 March 2026
Closing Date: 15 February 2026
Contract Type: Permanent
Salary: FC4 £25,885.80 to £28,175.91
Working Pattern: 36 Hours per week
Location: Kirkcaldy and Dunfermline Offices
Supporting Statement: As part of your application, you must provide us with a Supporting Statement which outlines how your skills and experience make you a good candidate for this vacancy. Without a Supporting Statement, your application will not be progressed. Your Supporting Statement must not be a CV.
Job Details: This is a support assistant role providing a professional focussed business support service to Fife’s Bereavement Services. The role involves maintaining computer systems and processes to support service delivery, search and retrieval of information, a high level of customer contact duties including face to face and telephone enquiries, data/word processing, financial transactions, printing, scanning, copying and mail handling.
The Person: Essential qualifications for this post are National 4, SVQ, or 3 Standard Grades or equivalent. You should have experience of working in an office using current computer based applications to carry out a range of duties. Good communication skills are necessary including an awareness of customer care with telephone, email and face to face enquiries. You should be a confident user of IT applications, showing ability to use packages effectively and efficiently. You should be able to work as part of a team or on your own as required. Experience of working in an office environment is essential for this role.
- A working knowledge of a range of office services and procedures.
- An ability to provide a regular and effective service.
- Confident user of IT applications, showing ability to use packages effectively.
- Numerical skills.
- Attention to detail.
- Ability to maintain confidentiality demonstrating a confidential approach to work.
- Problem solving skills.
- Time management skills.
- Flexible approach to work.
- Organisational skills.
- Customer Service/care skills with telephone, email and face to face enquiries.
- Good Communication skills.
- Confidentiality awareness is essential.
- Relationship building skills.
- Accuracy skills.
- Experience and ability to maintain accurate records.
- Interpersonal skills.
- Team working skills.
Further Information: Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria. Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services. Directorate Information - Council Department information. Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk.
For further Information please contact: Gillian.Paul@fife.gov.uk
Business Support Assistant employer: Centreforequalities
Contact Detail:
Centreforequalities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Get to know the company! Research Fife’s Bereavement Services and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and IT skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! During the interview, be ready to discuss specific examples of how you've used your organisational and problem-solving skills in previous roles. This will help us see how you can fit into the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Craft a Stellar Supporting Statement: Your supporting statement is your chance to shine! Make sure you clearly outline how your skills and experience align with the role. Remember, this isn’t a CV, so focus on specific examples that demonstrate your abilities.
Show Off Your IT Skills: Since the role requires a confident use of IT applications, don’t shy away from mentioning your tech-savviness. Highlight any relevant software or systems you've used in previous roles to show us you're up to speed!
Emphasise Customer Service Experience: This position involves a lot of customer contact, so make sure to showcase your communication skills. Share examples of how you've handled enquiries or resolved issues in the past to prove you’re a customer care champ!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll find all the info you need to submit your application correctly. Don’t forget to upload your supporting statement!
How to prepare for a job interview at Centreforequalities
✨Craft a Compelling Supporting Statement
Make sure your supporting statement clearly outlines how your skills and experience align with the role of Business Support Assistant. Highlight your office experience, IT proficiency, and customer service skills, as these are crucial for the position.
✨Know the Role Inside Out
Familiarise yourself with the job description and the specific duties involved in providing business support to Fife’s Bereavement Services. Be ready to discuss how your previous experiences relate to tasks like data processing, customer enquiries, and maintaining confidentiality.
✨Showcase Your Communication Skills
Since good communication is essential for this role, prepare examples of how you've effectively handled customer interactions in the past. Whether it’s face-to-face or over the phone, demonstrating your ability to communicate clearly will set you apart.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully solved problems in an office setting. Be prepared to share these examples during the interview, as showcasing your problem-solving skills will highlight your suitability for the role.
