At a Glance
- Tasks: Provide expert technical support and resolve customer queries effectively.
- Company: Join a leading fuel handling equipment supplier with a supportive team culture.
- Benefits: Earn up to £30,000 pa plus bonuses, pension, health plan, and extensive training.
- Other info: Enjoy a collaborative environment with opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Technical background and previous customer service experience are essential.
The predicted salary is between 30000 - 30000 € per year.
An exciting opportunity for a Customer Support Technician to provide expert technical assistance and high-quality after sales support. Up to £30,000 pa basic salary. Office based (B76 area).
About us: Centre Tank Services is an established market leading fuel handling equipment supplier. We are looking for a Customer Support Technician who will be the first point of after sales contact for all customers, responding to queries, providing technical support, troubleshooting, and resolving issues effectively.
Duties & responsibilities:
- Provide first-line technical support to customers via phone, email and in person.
- Respond promptly and professionally to aftercare queries, issues and complaints.
- Troubleshoot technical issues.
- Carry out diagnostic work on returns.
- Provide customer guidance on correct operation and maintenance.
- Allocate engineer jobs and liaise with engineers.
- Provide installation planning and support.
- Respond to warranty and repair queries and product strip down.
- Assist with custom pump builds.
- May be required to travel to customer site to demonstrate/diagnose/assist with equipment.
Skills & experience:
- Technical background or hands-on experience in engineering or similar field.
- Previous experience in customer service roles.
- Self-motivated, able to prioritise and manage own time effectively.
- Desire to learn and develop.
- Inquisitive approach to problem solving.
- Excellent interpersonal skills.
- Clear and articulate communicator.
- Strong commitment to providing quality customer service.
- Detail oriented, with a high level of accuracy.
- IT literate.
- Full UK driving licence.
What’s on offer:
- Up to £30,000 pa basic salary.
- Company bonus scheme.
- Company pension scheme.
- Health cash plan.
- Life insurance.
- Long service annual leave scheme.
- On site car parking.
- Extensive training and development.
- Supportive, collaborative team culture.
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit.
Customer Support Technician employer: Centre Tank Services
Centre Tank Services is an excellent employer, offering a supportive and collaborative team culture that fosters employee growth and development. With a competitive salary of up to £30,000 pa, a company bonus scheme, and extensive training opportunities, employees are encouraged to enhance their skills while contributing to a market-leading business in the B76 area. The commitment to quality customer service and a positive work environment makes this an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Get to know the company inside out! Research Centre Tank Services and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Technician, you'll need to articulate technical information clearly. Try role-playing with a friend or family member to get comfortable explaining complex issues in simple terms.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to troubleshoot effectively during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Centre Tank Services.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a moment to read through the job description carefully. It’s important to understand what we’re looking for in a Customer Support Technician so you can tailor your application accordingly.
Show Off Your Technical Skills:Make sure to highlight any technical background or hands-on experience you have in engineering or similar fields. We want to see how your skills align with the role, so don’t hold back!
Be Professional and Personable:When writing your application, keep it professional but let your personality shine through. We value clear communication and a positive attitude, so make sure that comes across in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we’ll be able to review it promptly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Centre Tank Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fuel handling equipment and customer support. Familiarise yourself with common troubleshooting techniques and be ready to discuss your hands-on experience in engineering or similar fields.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Think about times when you resolved issues effectively or went the extra mile for a customer, as this will demonstrate your commitment to quality service.
✨Practice Your Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing technical concepts in an easy-to-understand way.
✨Be Ready to Problem Solve
Expect to face some hypothetical scenarios during the interview where you'll need to troubleshoot a technical issue. Approach these questions with an inquisitive mindset, showcasing your problem-solving skills and your ability to think on your feet.
