Job Title: Administrator
Full-Time | Office-Based
Overview
Our client is a boutique residential property management company specialising in the management of residential blocks and estates, where leaseholders/freeholders contribute via service charges.
The business operates within recognised industry frameworks and legislation, ensuring compliant and professional delivery of property management services.
The Role
The Administrator will provide day-to-day administrative support to a busy property management team. This is a varied role requiring strong organisation, attention to detail, and a proactive approach to customer service.
Key Responsibilities
- Manage and respond to all incoming communications (phone, email, in-person) in a professional and timely manner
- Maintain and update internal systems, ensuring all client records are accurate and securely stored
- Produce mail merges for service charge demands, correspondence, and newsletters
- Coordinate contractors to attend sites, obtain quotes, and arrange works
- Organise meetings with clients, contractors, and internal teams
- Support stakeholder communications including newsletters and digital updates
- Prepare and issue statutory notices as required
- Provide general administrative support including document preparation, reporting, and filing
- Assist with basic bookkeeping duties
Hours & Location
- Monday to Friday, 09:00 – 17:30
- Office-based role
Skills & Experience
- Minimum GCSE (or equivalent) in English and Maths
- Strong IT skills including Microsoft Office (Word, Excel, Outlook/365)
- Experience producing mail merges
- Fast and accurate typing (approx. 60 wpm)
- Excellent verbal and written communication skills
- Confident dealing with a range of clients, including managing sensitive or challenging situations
- Strong numerical ability and attention to detail
- Highly organised with the ability to prioritise workload
- Team player while also able to work independently
- High level of integrity and professionalism
Additional Attributes
- Calm and professional under pressure
- Strong “finisher” mindset – able to see tasks through to completion
- Positive, customer-focused attitude
- Commitment to confidentiality and data protection
- Supportive of inclusive and non-discriminatory working practices
