At a Glance
- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences in a vibrant cultural hub.
- Company: Join a unique Japanese cultural hub in the heart of London.
- Benefits: Enjoy 36 days of annual leave, competitive salary, and flexible working options.
- Other info: Exciting opportunities for growth in a creative and culturally rich environment.
- Why this job: Be part of a team that celebrates Japanese culture while developing your leadership skills.
- Qualifications: 3+ years in retail management with strong customer service and team management skills.
The predicted salary is between 33500 - 33500 € per year.
A Japanese cultural hub based in London is currently recruiting a Retail Duty Manager to join its retail operations team. In this role you will oversee daily retail operations, lead the customer experience team, maintain high visual merchandising standards, and ensure smooth shop operations while delivering exceptional customer service.
Minimum experience: 3+ years in retail management or duty manager role within a premium retail environment. Must possess strong leadership, organisational, customer service, and team management skills. Experience with EPOS and retail systems, proficiency in MS Office, and a strong interest in Japanese culture and aesthetics are required. Business‑level English communication is essential.
Job Details
- Type: Permanent, full‑time
- Working hours: 35 hours per week (rolling rota includes weekends, evenings, and bank holidays when open)
- Salary: up to £33,500
- Start date: ASAP
- Location: Central London
- Working from home: up to 2 days per month
- Visa support: None (applicants must have the right to work in the UK without restrictions)
Benefits: 36 days annual leave including bank holidays
Responsibilities
- Retail Experience & Customer Service
- Lead and motivate the retail team to deliver excellent customer service and achieve sales targets
- Maintain high standards of visual merchandising and retail presentation
- Support shop promotions, exhibitions, and event implementation
- Provide product knowledge and customer engagement support
- Shop & Online Operations
- Oversee day‑to‑day retail operations and staffing schedules
- Handle customer enquiries, complaints, refunds, and exchanges
- Ensure smooth online order processing in coordination with internal teams
- Maintain cleanliness, safety, and presentation standards across retail spaces
- Team Management
- Supervise, train, and support retail team members
- Manage rotas, attendance, holidays, and onboarding processes
- Coordinate recruitment and staff training with HR and management teams
- Health & Safety
- Ensure compliance with health & safety, fire, and trading standards
- Support emergency procedures and incident reporting
- Liaise with security and operational teams to maintain a safe environment
Qualifications
Essential
- 3+ years of experience in retail management or duty manager role within a premium retail environment
- Strong customer service, leadership, and team management skills
- Excellent organisational, multitasking, and problem‑solving abilities
- Experience using EPOS and retail systems
- Proficiency in MS Office
- Strong interest in Japanese culture and aesthetics
- Business‑level English communication skills
Desirable
- Experience in visual merchandising and event coordination
- Relevant certifications such as First Aid or Health & Safety
- Additional language skills, including Japanese
Applicants must have the right to work in the UK without restrictions. The company cannot offer visa support. Working holiday and graduate visa holders with more than 18 months remaining may apply, depending on experience.
Retail Duty Manager employer: Centre People
Join a vibrant Japanese cultural hub in Central London as a Retail Duty Manager, where you will lead a passionate team dedicated to delivering exceptional customer experiences. With a strong emphasis on employee growth, you will benefit from 36 days of annual leave and a supportive work culture that values creativity and teamwork. This role offers a unique opportunity to immerse yourself in Japanese culture while working in a dynamic retail environment that prioritises excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in premium environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your passion for Japanese culture! When you get the chance to meet potential employers, share your enthusiasm and knowledge about Japanese aesthetics. It’ll set you apart from other candidates and show you’re genuinely interested in the role.
✨Tip Number 3
Prepare for interviews by practising common retail scenarios. Think about how you’d handle customer complaints or manage a busy shop floor. We want you to demonstrate your leadership and problem-solving skills with real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Retail Duty Manager
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 3+ years in retail management or a duty manager role. We want to see how your experience aligns with our premium retail environment, so don’t hold back on the details!
Customer Service is Key:Since this role is all about leading the customer experience team, share specific examples of how you've delivered exceptional customer service in the past. We love hearing about your successes!
Passion for Japanese Culture:Let your interest in Japanese culture and aesthetics shine through in your application. Whether it’s a personal story or a professional experience, we want to know what draws you to this unique aspect of our brand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Retail Duty Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Centre People
✨Know Your Japanese Culture
Since the role is within a Japanese cultural hub, it’s crucial to brush up on your knowledge of Japanese culture and aesthetics. Familiarise yourself with key concepts, traditions, and products that might be relevant to the retail environment. This will not only impress your interviewers but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Retail Duty Manager, you’ll need to lead a team effectively. Prepare examples from your past experiences where you successfully motivated your team or resolved conflicts. Highlight your leadership style and how it aligns with creating an exceptional customer experience.
✨Master the Retail Systems
Make sure you’re comfortable discussing your experience with EPOS and retail systems. If you’ve used specific software, be ready to explain how you leveraged these tools to improve operations or enhance customer service. This shows you’re not just experienced but also tech-savvy.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or difficult situations. Think of a few scenarios where you turned a negative experience into a positive one. This will demonstrate your problem-solving abilities and commitment to excellent customer service, which is key for this role.
