At a Glance
- Tasks: Provide onsite IT support for EMEA users, troubleshooting and optimising PC and network environments.
- Company: Dynamic Japanese IT service company with a focus on innovation.
- Benefits: Competitive salary, travel expenses covered, and a supportive work environment.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your tech skills while making a real difference.
- Qualifications: Knowledge of Windows, Microsoft 365, and strong customer support skills required.
The predicted salary is between 32000 - 32000 € per year.
A Japanese IT service company is seeking an Onsite Helpdesk Engineer for clients in the EMEA region. The role involves providing support for PCs, networks, and cloud environments, as well as managing IT infrastructure operations and project tasks at client sites.
Key responsibilities include:
- Providing IT support to EMEA region users at client locations
- Handling user interactions via phone, email, collaboration tools, and in-person
- First-level troubleshooting and escalation for PCs/Laptops
- Implementing, configuring, and optimising PC and network environments
- Supporting operations for Windows, Microsoft 365, AD, VPN, Firewall, etc.
- Building and managing PC/desktop security environments
- Executing migration plans and implementation tasks
- Supporting Call Centre systems and DC servers
- Testing and implementing new features and services
- Updating and managing ticket systems
- Coordinating and managing vendors
- Managing project progress and service delivery
- Managing maintenance documentation for clients
- Travelling to client sites as needed (including EMEA and CIS regions)
- Creating regular reports and coordinating operations between departments and clients
Requirements:
- Knowledge of Windows 10/11, Microsoft 365, Windows Server, and AD management
- Knowledge of AWS/Azure, virtualisation, VPN, Firewall, Switch/Router
- Experience in IT helpdesk or desktop support
- Excellent troubleshooting and customer service skills
- Business-level English proficiency; Japanese skills are a plus
- Ability to multitask and strong time management skills
- Attention to detail, responsibility, and teamwork
- Professional attitude with flexibility to respond to client needs
Salary: Approximately £32k, depending on experience.
Employment type: Full-time.
Start date: As soon as possible.
Working hours: Monday to Friday, 7:30 AM - 3:30 PM.
Location: London.
Visa: Applicants must hold a visa that allows indefinite work in the UK without sponsorship. Those with YMS or graduation visas with more than 1.5 years remaining may also apply based on experience.
Onsite Helpdesk Engineer employer: Centre People
As a leading Japanese IT service company, we pride ourselves on fostering a dynamic work environment in London that encourages professional growth and collaboration. Our employees benefit from competitive salaries, comprehensive support for their roles, and the opportunity to work closely with diverse clients across the EMEA region, all while being part of a culture that values flexibility and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Helpdesk Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the IT world, the better your chances of landing that onsite helpdesk engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Get hands-on with Windows, Microsoft 365, and networking gear. The more confident you are in your technical abilities, the more impressive you'll be during interviews.
✨Tip Number 3
Show off your customer support skills! Prepare examples of how you've helped users in the past. Being able to demonstrate your flexibility and problem-solving abilities will set you apart from the competition.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right job. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite Helpdesk Engineer role. Highlight your experience with Windows, Microsoft 365, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your customer support skills can make a difference. Keep it concise but impactful – we love a good story!
Show Off Your Troubleshooting Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re keen on seeing your problem-solving abilities in action, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Centre People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and networking basics. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Support Skills
Since this role requires excellent customer support abilities, prepare examples of how you've successfully handled difficult situations with clients. Think about times when you went above and beyond to resolve an issue.
✨Demonstrate Flexibility and Teamwork
This position demands a professional attitude and the ability to adapt to various environments. Be prepared to share instances where you worked collaboratively with a team or adjusted your approach based on client needs.
✨Practice Your English Communication
As business-level English is required, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your skills and experiences in English.
