At a Glance
- Tasks: Provide first-level IT support and troubleshoot technical issues for users.
- Company: Join a leading Japanese IT company in London with a vibrant culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for business travel.
- Other info: Permanent position with excellent career growth and a supportive team environment.
- Why this job: Make a difference by helping users solve their tech problems every day.
- Qualifications: 3 years of IT experience, fluent in English and Japanese, and strong problem-solving skills.
The predicted salary is between 28000 - 33000 € per year.
A Japanese IT company is recruiting a Japanese speaking IT Support Engineer to join its infrastructure support team in London. In this role, you will provide first‑level technical support to end users, ensuring timely resolution of IT‑related issues and maintaining a high level of customer satisfaction. The position requires at least 3 years of IT engineer experience and may involve business travel within London and to other overseas locations.
Eligibility & Work Conditions
- Eligible applicants may hold the following visas: permanent residence, spouse, partner, Youth Mobility Scheme, or graduate visa.
- Work type is hybrid: two days in office and three days remote, with onsite visits as required.
- Working hours are 09:00–17:00 Monday to Friday, with a shift of 07:00–15:00 for specific clients.
- Salary ranges from £28 k to £33 k, depending on experience.
- The position is permanent and full‑time, starting as soon as possible, located in London.
Responsibilities
- Provide first‑line support for hardware, software, and network‑related issues.
- Respond to user inquiries via phone, email, and ticketing system.
- Diagnose and troubleshoot technical problems following standard procedures.
- Escalate unresolved issues to second‑ or third‑level support teams.
- Document incidents, service requests, and resolutions accurately.
Ideal Candidate
- At least 3 years of IT engineer experience.
- Basic knowledge of Windows operating systems.
- Familiarity with Microsoft 365 and common business applications.
- Business fluency in both English and Japanese.
- Strong communication and customer‑service skills.
- Ability to work independently and as part of a team.
- Problem‑solving mindset.
- Experience with cloud platforms (AWS, Azure) or operating network equipment advantageous.
Japanese speaking IT Infrastructure Support Engineer in London employer: Centre People
Join a dynamic Japanese IT company in London, where we prioritise employee growth and satisfaction. Our hybrid work culture promotes flexibility, allowing you to balance office and remote work while providing first-class IT support. With competitive salaries and opportunities for international travel, we are committed to fostering a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Japanese speaking IT Infrastructure Support Engineer in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who speak Japanese. They might know about openings that aren't advertised yet or can give you a heads-up on what the company is looking for.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific technical issues and be ready to demonstrate your problem-solving skills. Remember, they want to see how you think on your feet!
✨Tip Number 3
Show off your language skills! Since this role requires business fluency in both English and Japanese, make sure to highlight your proficiency during interviews. You could even practice answering technical questions in both languages to impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Japanese speaking IT Infrastructure Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT experience, especially in support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your language skills and any relevant experience that makes you stand out. We love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for a problem-solving mindset, so share those success stories that demonstrate your ability to resolve challenges effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Centre People
✨Brush Up on Your Technical Skills
Make sure you're up to speed with the latest in IT infrastructure, especially around Windows operating systems and Microsoft 365. Be ready to discuss your hands-on experience and any troubleshooting you've done in past roles.
✨Show Off Your Language Skills
Since this role requires business fluency in both English and Japanese, practice speaking about your technical experience in both languages. You might be asked to switch between them during the interview, so be prepared!
✨Demonstrate Your Customer Service Savvy
This position is all about providing top-notch support. Think of examples where you’ve gone above and beyond for a customer or resolved a tricky issue. Highlight your communication skills and how you keep users satisfied.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think through common IT issues and how you would handle them, especially in a hybrid work environment. Show that you can think on your feet!
