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For Companies At a Glance
- Tasks: Support Japanese corporate clients with e-banking inquiries and onboarding.
- Company: Join a leading Japanese financial institute in the heart of London.
- Benefits: Enjoy hybrid working, virtual GP access, and wellbeing support.
- Why this job: Be part of a dynamic team that values cultural understanding and client relationships.
- Qualifications: Fluent in English and Japanese with e-banking or customer support experience.
- Other info: No visa support available; applicants must have the right to work in the UK.
The predicted salary is between 43200 - 72000 £ per year.
A Japanese financial institute is currently recruiting a Transaction Banking, CMS Client Support to work in their London office. In this role, you will be responsible for managing customer requirements and inquiries for e-banking/local channel products, handling client onboarding, promoting e-banking services, and providing daily support to Japanese corporate clients. The ideal candidate should have experience in e-banking, in promoting other products, or in customer support at a bank. Understanding of Japanese culture and business level of Japanese skills is essential.
WORK TYPE: Hybrid working is available
VISA SUPPORT: No
BENEFITS: Virtual GP, Wellbeing benefits, including Mental Health Allies and First Aiders
WORKING HOURS: 9:00-17:00 from Monday to Friday
START: ASAP
Main Responsibilities:
- Manage and handle customer requirements and inquiries related to e-banking/local channel products and associated cash transactions.
- Participate in e-banking/local channel product sales by conducting usage demonstrations in physical meetings or online.
- Oversee client onboarding and implementation for e-banking/local channel products.
- Prepare, review, and tailor agreements and client application forms for e-banking/local channel products.
- Provide customer support for e-banking/local channel products across EMEA branches.
- Assist and collaborate with department members on cash and channel product matters.
- Coordinate with the relevant IT department on cash and channel product-related issues.
- Support the department’s ad-hoc projects as required.
- Maintain strong relationships and effective communication with internal and external stakeholders.
Ideal Candidate:
- Experience in e-banking, cash/channel product promotion, or customer support at a bank.
- Experience in pitching and presenting e-banking and CMS products to clients.
- Knowledge or experience in transactions, payments, FX business, or operations.
- Standard understanding of SWIFT and bank messaging.
- Solid understanding of the Bank’s internal rules and procedures.
- Business-level proficiency in English and Japanese (mandatory).
- PC skills (Microsoft Office).
- Ability to manage and prioritise multiple tasks simultaneously while remaining flexible and effective under strict deadlines.
- Strong attention to detail and accuracy, with a positive attitude and willingness to support clients and team members.
Note: All applicants for the Transaction Banking, CMS Client Support (Japanese speaking) must have the right to work in the country as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
Japanese-speaking Transaction Banking, CMS Client Support employer: Centre People
Contact Detail:
Centre People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Japanese-speaking Transaction Banking, CMS Client Support
✨Tip Number 1
Familiarise yourself with the specific e-banking products and services offered by the company. Understanding their features and benefits will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Japanese business etiquette and communication skills. Since you'll be dealing with Japanese corporate clients, showcasing your understanding of cultural nuances can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the finance sector, especially those who have experience in transaction banking or e-banking. Attend relevant industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific client inquiries or onboarding challenges, as this will demonstrate your problem-solving skills and customer support experience.
We think you need these skills to ace Japanese-speaking Transaction Banking, CMS Client Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-banking, customer support, and any specific skills related to the role. Emphasise your proficiency in both Japanese and English, as well as your understanding of Japanese culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with e-banking products and how you can contribute to managing customer inquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your skills in managing client relationships, handling inquiries, and promoting banking products. Include examples of how you've successfully supported clients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Centre People
✨Showcase Your Language Skills
Since this role requires business-level proficiency in both English and Japanese, be prepared to demonstrate your language skills during the interview. Practice common banking terminology in both languages and consider discussing your previous experiences where you used these skills.
✨Understand E-Banking Products
Familiarise yourself with e-banking and local channel products before the interview. Be ready to discuss how you've promoted similar products in the past and how you can apply that experience to support clients effectively.
✨Highlight Cultural Understanding
Understanding Japanese culture is crucial for this position. Be prepared to discuss how your cultural knowledge has helped you in previous roles, especially in managing client relationships or resolving issues.
✨Demonstrate Problem-Solving Skills
The role involves handling customer inquiries and issues. Prepare examples of how you've successfully resolved client problems in the past, particularly in a banking or customer support context, to showcase your ability to think on your feet.
