Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers via various communication channels.
- Company: Established IT and telecommunications company based in London with a focus on customer satisfaction.
- Benefits: Competitive salary, travel allowance, and a supportive work environment.
- Other info: Opportunity for career growth and hands-on experience in a fast-paced environment.
- Why this job: Join a dynamic team and enhance your tech skills while helping customers solve their IT challenges.
- Qualifications: Strong troubleshooting skills, proficiency in PC software, and excellent communication abilities.
The predicted salary is between 24000 - 32000 £ per year.
Overview
A well-established IT and telecommunications services company is currently recruiting a Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach.
Job Details
- TYPE: full-time, permanent
- WORKING HOURS: 08:00 – 16:00 or 09:00 – 17:00, Monday to Friday
- SALARY: up to £32k
- START: Nov 2025
- LOCATION: London
- WORK TYPE: office-based
- VISA SUPPORT: No
- BENEFITS: Travel allowance (up to Zone 6)
Responsibilities
- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools
- Queuing management with IT support ticket system
- Temporary or long-term customer support at their office, if required
- Attending meetings with the customer and developing a good relationship
- Hands-on PC & mobile phone support and initial kitting
- Create detailed reports to the customer and KDDI manager/director when required
- General administration and implementation on Windows server environment
- Understanding and detailed planning and designing for enterprise IT environment
- IT element configuration including day-to-day service delivery
- Proof of concept testing and acceptance testing
- Vendor negotiation and control
- Development and implementation for new features and services
- Establish and cease PC/Server security systems
- Project and service delivery schedule management
- Maintain secure operations and keep the environment tidy
- Documented approach for implementation and modification
- Periodical status report to line manager
- Cover early shifts as a part of team rota
- Travel over the world for business purposes as and when required
Ideal Candidate
- Wide knowledge and proficiency in PC software like Microsoft Windows 11/servers, MS Office and Antivirus software
- General knowledge and experience in PC hardware, server, mobile phone and SaaS service such as MS365
- Proven customer service experience
- Strong time management/multi tasking and organisational skills
- Strong work ethic, reliable time keeping and attendance
- Accurate, organised and eye for detail
- Cheerful, outgoing and positive disposition
- Experience in design, installation and administration of any cloud service
- General knowledge and experience in NW switch/router/fw products
- Certification related to PC, server, network and ITIL
- Basic knowledge about Microsoft Active Directory
- Experience in design, installation and administration of Active Directory
- Basic knowledge about public clouds like AWS and Azure
Notes
All applicants for the Helpdesk Engineer must have the right to work in the country as the Company is not able to offer visa support.
#J-18808-Ljbffr
Helpdesk Engineer employer: Centre People
Contact Detail:
Centre People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow tech enthusiasts. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your technical abilities. This will not only boost your confidence but also prepare you for those tricky interview questions we all dread.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled difficult situations in the past. Remember, being cheerful and outgoing is key, so let your personality shine through during interviews.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical troubleshooting skills and customer service experience. We want to see how your background aligns with the Helpdesk Engineer role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how your skills can help us exceed customer expectations. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Centre People
✨Know Your Tech Inside Out
Make sure you brush up on your technical troubleshooting skills, especially with PC software and hardware. Be ready to discuss specific examples of how you've solved problems in the past, as this will show your practical knowledge and experience.
✨Communicate Clearly
Since effective communication is key for a Helpdesk Engineer, practice explaining technical concepts in simple terms. You might be asked to role-play a customer interaction, so think about how you'd guide someone through a troubleshooting process.
✨Show Your Customer Focus
Prepare to share instances where you've gone above and beyond for a customer. Highlight your customer service experience and how you’ve built relationships, as this will demonstrate your customer-oriented approach.
✨Be Organised and Detail-Oriented
Given the importance of documentation and reporting in this role, come prepared with examples of how you've managed tasks or projects. Discuss your time management strategies and how you ensure accuracy in your work.