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- Tasks: Manage after-sales service, repairs, and customer support in a dynamic environment.
- Company: Join a fast-growing sanitary product manufacturer based in London.
- Benefits: Enjoy a competitive salary up to £63k and a full-time office-based role.
- Why this job: Be part of a team that values efficiency, customer satisfaction, and continuous improvement.
- Qualifications: 7+ years in plumbing with strong customer service skills and business-level English required.
- Other info: Must have the right to work in the UK; driving license needed.
The predicted salary is between 42000 - 63000 £ per year.
A fast-growing sanitary product manufacturer in London is currently recruiting an After-Sales Service Manager.
The ideal candidate should have 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry.
Business level of English and driving is required for this role.
Ref: SF46470
TYPE: Permanent, full-time
HOURS: 9:00-17:00, Mon to Fri (office-based)
SALARY: up to £63k (base salary, depending on experience)
START: ASAP
LOCATION: London
AFTER-SALES SERVICE MANAGER RESPONSIBILITIES:
- Carrying out repairs and maintenance on products
- Professional and competent customer service
- Co-operation with the internal sales department on customer offers (technical aspect)
- Documentation of work orders and timely internal reporting
- Independent management of external warehouses
- Assessment and qualification of warranty claims
- Coordination of orders and own service personnel (in terms of efficiency, time, costs)
- Contact person for claim support requests to ensure a quick and effective solution
- Organizing an after-sales service network
- Coordinating technicians to guarantee efficient order processing (territory allocation)
- Collaboration on cross-departmental projects
- Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
- Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
- The company reserves the right to assign the employee according to their abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration
AFTER-SALES SERVICE MANAGER REQUIREMENTS:
- 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry
- Strong customer and service orientation (with consideration of economic efficiency)
- Business level of English
- Flexibility and organizational talent
- Willingness to travel
- Intercultural competence and strong communication skills
- Sense of responsibility, independent and team-orientated work
- Good knowledge of MS Office applications
- Class B driving license
All applicants must have the unlimited right to work in the UK without future visa sponsorship.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. #J-18808-Ljbffr
After-Sales Service Manager employer: Centre People
Contact Detail:
Centre People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales Service Manager
✨Tip Number 1
Network within the plumbing industry to connect with professionals who may have insights or leads on the After-Sales Service Manager role. Attend industry events, trade shows, or local meetups to build relationships and learn about potential opportunities.
✨Tip Number 2
Demonstrate your customer service skills in conversations with potential employers. Share specific examples of how you've successfully handled customer issues or improved service processes in your previous roles to showcase your fit for the position.
✨Tip Number 3
Familiarise yourself with the latest trends and technologies in the plumbing industry. Being knowledgeable about current products and services will help you stand out during interviews and discussions with the hiring team.
✨Tip Number 4
Prepare to discuss your experience in managing teams and projects effectively. Highlight your leadership skills and any successful initiatives you've led that resulted in improved efficiency or customer satisfaction, as these are key aspects of the role.
We think you need these skills to ace After-Sales Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 7+ years of experience in plumbing and any relevant after-sales service roles. Use specific examples to demonstrate your skills in customer service, team management, and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the plumbing industry and your understanding of after-sales service. Mention your business-level English proficiency and how your skills align with the company's needs.
Highlight Relevant Skills: In your application, emphasise your strong customer orientation, organisational talent, and ability to work independently as well as part of a team. Mention your flexibility and willingness to travel, as these are key requirements for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this managerial position.
How to prepare for a job interview at Centre People
✨Showcase Your Plumbing Expertise
With 7+ years of experience in the plumbing industry, be prepared to discuss specific projects or challenges you've faced. Highlight your technical knowledge and how it relates to after-sales service.
✨Demonstrate Customer Service Skills
As the role requires strong customer orientation, think of examples where you've provided exceptional service. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Prepare for Team Management Questions
Since you'll be managing a team, expect questions about leadership and personnel development. Share your experiences in conducting appraisals and how you motivate your team to achieve goals.
✨Familiarise Yourself with Company Processes
Research the company's after-sales processes and be ready to discuss how you can optimise workflows. Showing that you understand their operations will demonstrate your commitment and readiness for the role.
