Travel Consultant (Japan Specialist)

A specialist travel agency based in Bristol is currently recruiting a Travel Consultant (Japan Specialist).

You will work within a sales team, as well as working with the global sales team. You'll learn from your Travel Consultant peers and keep up-to-speed with the work of their Product function to ensure you always know the best available options for your clients. You'll also work closely with their external suppliers as well as their internal Booking Delivery and Customer Experience teams, ensuring that you provide them with all the necessary information about your clients for them to deliver the trip they are looking for.

Experience of living in Japan or understanding of Japanese culture language skill would be highly advantageous.

(Ref: SF47666- Please include this when making any enquiries.)

Main Responsibilities:

• Consult with clients by telephone, on video call, via email and in person at their offices or travel industry events to identify their individual holiday requirements
• Create high-quality tailor-made itineraries for direct and trade clients based on their requirements
• Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry
• Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip
• Conduct quality check of travel documents to ensure high quality, accurate information is received by our clients
• Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge are always improving
• Undertake familiarisation visits and inspections in our destination countries where required, to boost your own knowledge and share insights gained with your peers and product team
• Other reasonable tasks as requested by Sales Team Leader/Branch Sales Manager

Ideal Candidate:

• Previous customer service and/or sales experience
• Experience of living and/or working in Japan
• A highly organised and productive approach
• A creative approach to problem-solving
• Resilience, tenacity, and critical thinking
• Experience of working in the travel industry
• Experience of travel to destinations such as Indochina, South Korea, Malaysia, Borneo and Thailand
• Business level fluency in English

Condition:

• Location: Bristol
• Working Style: hybrid working available
• Salary: £26.400- £28,000 depending on experience, plus uncapped commission, which is expected On Target Earnings (OTE) of £5,000 per annum in year one
• Job Type: permanent, full-time
• Working Hours: 9:00-17:30, 37.5 hours per week (*) Some Saturday work will be required on a rota basis, with additional pay and time off in lieu to compensate
• Start: 16th November 2026
• Benefits: Employee Assistance Program (health), Enhanced parental leave, Volunteering leave, Regular staff socials, Discounted travel for staff, family and friends, and so on

** All applicants for the Travel Consultant (Japan Specialist) must have the right to work in the country as the Company is not able to offer visa support.

*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

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